Removing multicurrency?

[PulsedMedia]

Hi,

 

We would like to remove multicurrency, as it worked differently as initally thought and causes extra headaches in accounting, management and support.

 

We have EUR as default currency, and also have AUD & USD options. Payments via Paypal use "payments in default currency" option, meaning payments are actually received in EUR.

 

Due to this we are getting PP disputes because PP USD value and within WHMCS USD value (updated daily, automaticly) do not match.

 

I am wondering how to remove multicurrency option as huge portion of our customers are using other currencies than EUR (~50% using AUD or USD), and we have a lot of subscription active which cannot be cancelled.

 

Anyone has done this, if so, how did you manage to do it?

Any help regarding this is greatly appreciated.

[vincent_g]

The way they setup currencies was wrong.

They designed it to assume you are selling a product from one country.

This does not work if you are multi national.

 

A choice should have been given to price products based on one currency or allow pricing in different currencies.

 

The difference being this:

As a multi National you would want to price a product in pounds ( if you are selling in the UK ) and not have it change based on exchange rates. Thus a 48 pound per year price would not change but of course the exchange rate would.

Why would you want this - simple - since you pay for servers in pounds in the UK your hosting fees will be based on the cost in pounds.

 

I also believe that many would prefer this method as people do not like to see their hosting fees go up and down with every change in exchange rates.

 

It's just plain dumb to do this.

I tried to explain it to them long ago but they think they know better.

 

Although their product is not as good WHM Auto Pilot has it right as they setup billing in groups where as each group has a currency assigned and you can set it to convert to a default currency.

That is how it should be done.

 

As to exchange rates - this should not be an issue with clients as they spent 48 pounds and that's what left their bank. Many merchant accounts will do conversions as will Paypal.

So a conversion also should be a setting as to should the app lookup the exchange rate or not.

 

This model used by them works fine for online shops selling clothing or what have you but it does not work for Hosting!!!

 

Of course I am just a old programmer who happened to work at major banks and Stock Broker Companies some time ago and what do I know about how to design a application

 

Vin

[PulsedMedia]

I see it as vice-versa: They assumed that you are multinational

 

I'm from single country, but sell globally and expenses are almost all in EUR, just a fraction is in USD.

This creates that fluctuations for example causes profit margins to vanish or increase, customers are a bit curious too.

 

Accounting is harder too and causes more work accounting wise.

 

The pricing you described however is correct

 

I have set autoupdate product prices & exchange rates, and convert to EUR when going to PP. All those options just make it that more harder for clients.

 

What i expected is that additional currencies are used for "visual purposes only", ie. administration etc. is ALL in EUR, but customer sees their own currency, based on current exchange rate (or exchange rate at the date of invoice / payment)

 

 

Btw Vin, i'm a coder too, i used to work on enterprise scale web apps just a short time ago, and now i'm building enterprise scale hosting solutions for my own company