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ID Protect - Enom - Paid Invoice but No Renewal


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I use Enom for domains and id protect. We just had a customer pay an Invoice for domain renewal which also included ID protect on the invoice line item however the only thing that renewed was the domain...not ID Protect. I've noticed this issue previously before but just logged into Enom and renewed the ID Protect. Any suggestions?


Line Item from Invoice:

Domain Renewal - domain.com - 1 Year/s (11/04/2010 - 11/03/2011) + ID Protection



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