davet Posted September 23, 2010 Share Posted September 23, 2010 Is there a log for changes the customer makes via the client area? I have a customer's who card on file was removed and they claim they did not remove it, nor did we. The card expired in 2012. How can I determine who and why it was removed? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted September 24, 2010 Share Posted September 24, 2010 client area changes are emailled to the admins 0 Quote Link to comment Share on other sites More sharing options...
davet Posted September 24, 2010 Author Share Posted September 24, 2010 Even if the customer removes their credit card? 0 Quote Link to comment Share on other sites More sharing options...
GGWH-James Posted September 24, 2010 Share Posted September 24, 2010 (edited) client area changes are emailled to the admins If enabled... Setup -> General Settings -> Other -> Client Details Change Notify. You can also disable the ability for clients to remove their CC if you like, at Setup -> General Settings -> Security -> Allow Customers CC Delete. That way, they have to file a ticket for staff to remove the info and there will then be a definitive record of their request for its removal. Edited September 24, 2010 by GGWH-James 0 Quote Link to comment Share on other sites More sharing options...
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