easyhosting Posted September 13, 2010 Share Posted September 13, 2010 Hi All If anyone is using tech-hosts.co.uk for any services , their will be a major 8 hour outage next month https://secure.tech-hosts.co.uk/networkissues.php 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted September 13, 2010 Share Posted September 13, 2010 8 Hours ! What on earth can they be doing that takes that long ? 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted September 13, 2010 Author Share Posted September 13, 2010 Read below the issue report i received. I have just checked and this is going to effect everyone using rapidswitch Dear valued customer, Our data-centre will be carrying out some maintenance which will cause a disruption to ALL web hosting, reseller hosting, master reseller hosting and SHOUTcast server customers. Maintenance Type: Infrastructure Expected effect on your service: Servers will loose power, thus websites/SHOUTcasts will be unreachable Expected downtime duration: <8 hours (between 5 and 8 hours) This will occur between 00:00 and 08:00 on 02/10/2010 (UK Time - GMT) The following servers are relevant to this message: Evolution, Gravity - Our data-centre will be enacting our procedures for a controlled power outage to RapidSwitch Spectrum House. This will happen between the hours of 00:00 and 08:00 on Saturday 02/10/10. - These procedures are being put into action to allow essential repairs to the main power systems in RSH North. - As part of procedures for restoration of power there will additional staff on site. They will be checking that all services have power restored and pro-actively investigating any issues reported by the monitoring system. Our data-centre monitoring systems have been configured correctly for our servers in order to achieve full service as quickly as possible after the downtime. - In preparation for this, we have migrated our main website, client area and support system into 'the cloud' of a data-centre very nearby to RapidSwitch (location of evolution and gravity servers). This will ensure that you will always be able to reach us, the support system and management of your products and domains throughout any period of downtime. Furthermore, as it is in a cloud, it is even more unlikely to have any downtime at all. Sequence of Events 00:00: Power down of servers in the whole data-centre (gracefully) will begin 01:00: Maintenance on the power system will commence 05:00: Scheduled start time for restoring power across the data-centre in stages with staff pro-actively investigating and restoring service to servers if needed 08:00: All servers will definitely be back online Technical explanation of cause The data-centre recently installed a fourth 500kva UPS into the data centre to add resilience and capacity to the power systems. The data centre was designed with this in mind, so the appropriate connections exist on the Schneider UPS Output Panel (that feeds all servers from a common busbar) to connect this UPS. During the installation of the UPS, engineers discovered there was a fault with the panel which meant the additional UPS could not be connected. To repair this fault, we need to electrically isolate the panel, as engineers cannot work on the panel while it is live for safety reasons. The manufacturer of the panel, Schneider, is sending a team of engineers to repair the panel so it can accept the fourth 500kva UPS. For updates during the scheduled maintenance, please visit http://servicestatus.rapidswitch.com/ where regular updates on progress will be provided. We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window. We understand this is a heavy period of downtime and will discuss any concerns you have about it gladly. Regards, Tech-Hosts Date - 02/10/2010 00:00 - 02/10/2010 02:00 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted September 13, 2010 Share Posted September 13, 2010 this is going to effect everyone using rapidswitch I thought tech-hosts were using UK2 (their own site certainly does) 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted September 14, 2010 Author Share Posted September 14, 2010 I thought tech-hosts were using UK2 (their own site certainly does) strange http://whois.domaintools.com/tech-host.co.uk Server Type:Apache IP Address:78.129.167.15 IP Location:United Kingdom - England - London - Rapidswitch Ltd Response Code:200 Domain Status:Registered And Active Website 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted September 17, 2010 Share Posted September 17, 2010 strangehttp://whois.domaintools.com/tech-host.co.uk IP Address:78.129.167.15 tech-hostS.co.uk 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted September 17, 2010 Author Share Posted September 17, 2010 tech-hostS.co.uk my mistake, missed the S out, but then read this "In preparation for this, we have migrated our main website, client area and support system into 'the cloud' of a data-centre very nearby to RapidSwitch (location of evolution and gravity servers). " so they moved their main site etc. another thing with Tech-hosts, all their shared and reseller accounts are hiosted in the UK through rapidswitch, but if you get a VPS from them, then these are hosting through OVH in france. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted September 17, 2010 Share Posted September 17, 2010 of a data-centre very nearby For a definition of "very nearby" that's a hundred miles away 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted September 18, 2010 Author Share Posted September 18, 2010 For a definition of "very nearby" that's a hundred miles away weel i would not know about that whan i placed in the opening of this is what they sent me and all their clients. 0 Quote Link to comment Share on other sites More sharing options...
TH-Guy Posted September 18, 2010 Share Posted September 18, 2010 Please understand the maintenance is vital and will mean all servers in the whole of the RapidSwitch data-centre will be powered down. If you actually read it, you will realise the actual downtime will last from 5 - 8 hours (more likely the former). We have also put plans in now that will further improve this, and have modified the notice to '4 - 8 hours' (this means the service may only be unavailable for 4 hours - which is half of what you've interpreted it to be). We will be monitoring the maintenance carefully throughout and hope to have everything running as normal as soon as possible after the data-centre maintenance is complete. Re: "What on earth can they be doing that takes that long"... Unfortunately the data-centre are forcing us into this downtime as they have to conduct essential repairs on their power systems. RapidSwitch offer excellent data-centre services. We were extremely shocked to hear that they were scheduling such a long period of downtime and are disappointed with them that they have had to arrange this due to their faulty power systems. Unfortunately there is not much more we can do for our clients in this situation than make the downtime as minimal as possible and keep our support systems online and promptly responsive during the maintenance. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.