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Support set up issue with ticket viewing


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Hi I am experiencing an issue with my support team and myself with viewing the support tickets it keeps saying access denied whether I am signed in as admin or support I can understand a missed check box for administrators role for the support maybe but the admin should have the access already granted is their something I am missing here?

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Ok I have a problem and I searched for assigning departments and followed the steps listed there

the only step that is not available to me is the selection of departments

here is a run down of my steps taken

opened whmcs logged in as admin and on home page

selected the setup tab went to the administrators from the drop down menu

I see the list box on the top left side of screen called configurations selected Administrators it took me to the same place ad the setup>administrator.

this screen shows the 2 administrators admin and support I click on the admin I clicked on the configadmins icon to the right of the admin it takes me to the screen where I select the role enter my name email password support sig etc.

I can see the place for assigned departments but there is not anything to edit beside it?

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