Buzzhost

Ok this is not fixed yet. here is how I am testing it may be this will help maybe it wont I start out on my actual website http://www.buzzhostingservices.com I select the plan I want it takes me to the order form php. I fill out the test clients info there is no field for domain name to be enter here and submit the order. the email address for the test client receives 3 emails a invoice a conformation and a welcome. none of them contains any kind of link for cPanel no user name no password no IP address to use to get to the cPanel. ok I go to the whmcs login to admin I see the new client account there needs to be activated I activate it still no cPanel info been sent to the test client. I go to whm login check in the account list section there no account setup has been made. SO I can only presume that it is not working I have not done any changes at all except for the above steps mentioned. I mean I can just have my customers wait for me to get to a computer if I am not at one when they sign up so I can get them up and running but I dont think that will fly too long and I am sure I wont get the clients I am after either. what was it you did when you to the whmcs was it a module or something ? and how did you check it did you check it by creating a client in the whmcs or go through my website?

Ok well I have sent you a pm now what?

Ok I have just signed up another test account to see if the emails were being sent with all info in them and they are not so no I have manually created the packages to the whm cPanel and it still is not working not sure why. we are going to have to ask the whmcs customer support as me and the host I am with has done all that we can do and my host said we were running into an issue out side of their area and to contact the whmcs support. I have posted threads in several forms and no one can help us with this but it is interesting that there are 2 of us with exact same issue and no one else has had it.

Ok I have sort of figured it out I think have you setup your server? in whmcs and did you set it up correctly if so check the selected mail for the packages you have created and make sure it is the right one. I am just relaying the steps me and my host have taken to correct this issue I dont know if it is corrected yet going to try it now and will get back to you

if I come up with a solution to this I will post it here if you dont mind me doing this.

HHHmm I would like to find out more about this issue and how to correct it I am having same problem

well I have submitted a ticket with them but I am thinking I have not set up whmcs correctly. I have managed to get the dns redirected. The test client is setup but is not getting a link to cPannel is this on whmcs side or on cPanel side? I was thinking it was an whmcs setting not linking to cPanel I might be wrong though

It would be good for me to learn from this

I am wanting to setup a test account using an existing Domain name I presume that I need to have the domain name redirected to my hosting service. I have contacted the host of the domain name informing them about this I need to know what IP and dns address do I use is it the same as the one issued to me in the resellers account example (host) me (Client) me domain name is running over at host2 Need to redirect the domain name to (host) dns? dns? I am a bit confused on this. if you need more input please post a reply if you have answer please post a reply all replies are welcome on this please!!

I am new to this whole thing I have a general idea of what an IP is but how do I find out what IP address I use for setting up servers in whmcs I have a resellers account that has a static IP which I set up when purchasing the resellers plan. Is the IP I use the same as the one they gave me for cpannel or my domain name used on the account?

OK never mind got it now thanks though

Ok I have a problem and I searched for assigning departments and followed the steps listed there the only step that is not available to me is the selection of departments here is a run down of my steps taken opened whmcs logged in as admin and on home page selected the setup tab went to the administrators from the drop down menu I see the list box on the top left side of screen called configurations selected Administrators it took me to the same place ad the setup>administrator. this screen shows the 2 administrators admin and support I click on the admin I clicked on the configadmins icon to the right of the admin it takes me to the screen where I select the role enter my name email password support sig etc. I can see the place for assigned departments but there is not anything to edit beside it?

Hi I am experiencing an issue with my support team and myself with viewing the support tickets it keeps saying access denied whether I am signed in as admin or support I can understand a missed check box for administrators role for the support maybe but the admin should have the access already granted is their something I am missing here?

Hey I am using the same methods as you but have a different issue with it. For some reason my price updater does not update if you change the price plan more than once?