Buzzhost Posted August 31, 2010 Share Posted August 31, 2010 Hi I am experiencing an issue with my support team and myself with viewing the support tickets it keeps saying access denied whether I am signed in as admin or support I can understand a missed check box for administrators role for the support maybe but the admin should have the access already granted is their something I am missing here? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted August 31, 2010 Share Posted August 31, 2010 Administrators still need to be assigned to support departments. 0 Quote Link to comment Share on other sites More sharing options...
Buzzhost Posted August 31, 2010 Author Share Posted August 31, 2010 Ok I have a problem and I searched for assigning departments and followed the steps listed there the only step that is not available to me is the selection of departments here is a run down of my steps taken opened whmcs logged in as admin and on home page selected the setup tab went to the administrators from the drop down menu I see the list box on the top left side of screen called configurations selected Administrators it took me to the same place ad the setup>administrator. this screen shows the 2 administrators admin and support I click on the admin I clicked on the configadmins icon to the right of the admin it takes me to the screen where I select the role enter my name email password support sig etc. I can see the place for assigned departments but there is not anything to edit beside it? 0 Quote Link to comment Share on other sites More sharing options...
Buzzhost Posted August 31, 2010 Author Share Posted August 31, 2010 OK never mind got it now thanks though 0 Quote Link to comment Share on other sites More sharing options...
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