bander33 Posted July 15, 2010 Share Posted July 15, 2010 Hi today I hired an employee in my company. and he has a trile test for 1 month. any way i was looking to limit some features but couldn't know how to let him view all tickets (open. pending...) except the closed ones. to make it clear I don't want him to see the closed tickets only. because they have some clients details and things I don't want his to see. 0 Quote Link to comment Share on other sites More sharing options...
vchosting Posted July 16, 2010 Share Posted July 16, 2010 Hi I do nt believe that this is possible. You can either allow viewing of support tickets from the Administrative Roles or not allow this but I dont belive you can be that specific in terms of closed tickets etc. 0 Quote Link to comment Share on other sites More sharing options...
bander33 Posted July 16, 2010 Author Share Posted July 16, 2010 this is a bit of a problem since most closed tickets have sensitive data. I wish if there was a way. 0 Quote Link to comment Share on other sites More sharing options...
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