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Domain transfer shows available when it is taken


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I am wanting to transfer a com.au through the system.

I have DistributeIT setup in WHMCS.

I have the EP code.

The domain does not expire for another 12 months.

The domain shows in the Whois as registered.


When I go through the ordering/transferring process in the shopping cart, the name comes up as available rather than taken.



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The system is wanting payment for the transfer which confused me.


I now realise that I have set prices for transfer instead of the cost should be zero.


Thanks for your help.


EDIT: Should all pricing be set to zero for transfers? Just a little confused if the name is within the renewal period.

Edited by web-1234
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