[FIXED] Linking directly to a support department can redirect unintuitively

[websavers]

Steps to reproduce:

 

Admin Configuration

- Create a support department

- Check the option to only allow registered clients to open tickets

- Link directly to the support department somewhere on your website

 

https://mywebsite.com/whmcs/submitticket.php?step=2&deptid=2

 

Client Steps

- The client visits your site and clicks on the link to contact support

- Since the client is currently not logged in, it takes them to the department selection page. The department selection page only shows remaining departments (not the one they wanted to contact). Not only is the client misdirected, but they're sent to a page that doesn't help them.

 

Expected Behaviour

When clicking on the direct link to visit the support ticket creation form, it should check if the client is logged in and, if the option to only allow registered clients to open tickets is enabled, redirect the client to the login page. Once logged in it would direct the client back to the support ticket creation form (I already have my login tpl set to redirect to referrer) so they can continue with their intended support ticket creation.

 

In order to allow direct linking to the support department's ticket creation form, I have disabled the option to require only registered clients to open tickets. This certainly works, but is not optimal.

 

Let me know if anything is vague.

 

Cheers,

 

Jordan

[Matt]

This has now been changed for the next release so it will take the user straight back to the direct department link rather than showing them the full departments list after login.

 

Matt