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"COULDNT_RESOLVE_HOST (6) " error appearing?


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Hi, I get this error when I attempt to import my WHM data:


Connection Error

Couldn't resolve host ' ' (Code 6) - Check IP/Blocked Firewall Ports



Also, I my daily cronjob report, I get the following message:


- Manual Suspend Required: Robert Dale - starfalling.ca (Service ID: 3 - User ID: 3 - Error: (Curl Error) Couldn't resolve host '' - code: 6)



Are these two errors indicative of the same underlying issue? I am new to WHMCs and have not configured everything yet. Thanks

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  • 2 weeks later...

Hi, I had a space after my IP address under Setup -> servers, and when I got rid of that it seemed to import. I am not sure as I had already set up my 7 clients in WHMCS, but it appeared to be connected properly.


I know CURL is installed, and don't know about the firewall. I am using a hostgator reseller account.


I have whmcs installed in a sub directory of the root of my reseller hosting account.


I am also getting the error message when I click on "suspend" in the "Clients Profile" section of WHMCS



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