Upgrade one package, downgrade another: what about billing?

[Patsjoelie]

Hi all ...

I have a client with 2 products (hostingaccounts)

He ordered 1 small and 1 big account, for 2 different websites.

Both accounts are payed with paypal.

 

Now, he would like to upgrade the small account to a big package, and downgrade the bigg account to a small one.

 

No problem so far.

But the question i have:

Does he get billed extra for the upgrade and get some sort of credit balance for the downgrade, or does the payment for the big package cover the upgrade since he is downgrading that big package.

 

If so, how can I do this up- and downgrade without the client having to worry about anything?

Payments are done, so there is no problem. Just a simple up- and downgrade without any other hassle

 

thanks in advance for any response, have a great day!

Pat.

[mylove4life]

http://wiki.whmcs.com/Automated_Upgrades_and_Downgrades

[othellotech]

If so, how can I do this up- and downgrade without the client having to worry about anything?

 

Get the client to do the downgrade through their client area first (or you login as them to do it) - that will change the package then "credit" their account with any potential refund

Then they can do their upgrade request, which will "spend" that credit.

 

Or you could simply pick the new packages for them in the admin side, tick the "auto recalc price" and click save, then click the change package button - job done, no client involvement or confusion, no need for inocies or refunds or anything

 

HTH