stef Posted April 20, 2010 Share Posted April 20, 2010 A customer recently requested that a domain he owned was allowed to lapse after receiving an 'Upcoming Domain Renewal Notice' about it. We logged in and checked the 'Do-not renew' field for the domain and all was updated successfully. However, the following month he received the another renewal email for the same domain and was understandably confused. Surely if a domain is set to 'do-not renew' then no more renewal emails should be sent to the client about it? Have I missed something in the setup to stop this happening as it can't be right? Thanks for any help. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 20, 2010 Share Posted April 20, 2010 Surely if a domain is set to 'do-not renew' then no more renewal emails should be sent to the client about it? Have I missed something in the setup to stop this happening as it can't be right? No, you haven't missed anything. It's been requested before. 0 Quote Link to comment Share on other sites More sharing options...
stef Posted April 20, 2010 Author Share Posted April 20, 2010 Thanks, sorry I couldn't find any previous threads. Surpised nothing has been done about it. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted April 20, 2010 Share Posted April 20, 2010 we simply added a cron job to set all "allow to expire" domains to "Expired" which supresses the emails 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 20, 2010 Share Posted April 20, 2010 we simply added a cron job to set all "allow to expire" domains to "Expired" which supresses the emails Smart idea. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted April 21, 2010 Share Posted April 21, 2010 Maybe this should be in feature requests so that a notice is not sent if the do not renew flag is set. 0 Quote Link to comment Share on other sites More sharing options...
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