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Free Live Support


gismo

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  • 1 month later...
  • 1 month later...
Hi,

 

I found a free, small, easy to use and easy to integrate Live support script to day.

http://phponline.dayanahost.com/

 

You can also download a phpOnline Desktop for Windows (98/NT/2000/XP/2003)

 

Hope someone have use for this! :D

 

This particular 'free' live support system has an extremely weird way of interacting with the end-user client. I myself don't find it professional to work with. I suggest Kayako Live Support or PHPLive (Non-Hosted Version :) )

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we checked that (activecampaign) out, and seems to be a bit of a resource hog. otherwise the features are nice.

 

they all are to some extent, although load drops considerably if the sales staff use the windows client to chat not the web interface, and you can tweak some of the ajax'y settings (like telling the end user someones typing) etc.

 

overall I'm very pleased with it :D

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  • 3 weeks later...
  • 4 weeks later...
your limited to 8 chats a day with their free version.

For those with a "mom and pop" business, that's probably a good thing, lol.

 

I like Live Help Messenger personally. Of course it isn't free, but at least it's a one-time cost and then free upgrades for life.

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  • 1 month later...

the "live preview" is good, but somewhat of a resource hog - fine if you set aside a dedicated server for your support system(s) [highly recommended] by a killer to a VPS/shared hosting box.

 

we've been using trio live sice it was first developed and been very happy with it - still some featires I'd like to see changed/implemented (i'd like to see the page the client is "calling from" rather than a truncated link - as often they're asking about a specific knowledgbase article) being the most obvious one.

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