How to assign to a ticket department? (noob question??)

[rmgweb]

Hi all,

 

It is my first time using WHMCS and I am testing it all to start selling the services.

 

Here is my first (noob) doubt:

 

 

- I already create 2 departments with diferent emails. When I login as Admin and try to check the new tickets I get this info:

 

Access Denied

You are not assigned to any ticket departments so cannot view or reply to any tickets

 

 

So my doubt is how can the Admin be assigned to all of the departments to be able to see and reply to all the new tickets.

 

 

Thanks all and Regards!

[multisoft]

WHMCS admin CP >>>> Setup >>> Administrators >>> press on edit icon

[rmgweb]

Great, thanks!

[vchosting]

rmgweb

 

Dont forget each time you add a new department you must return to the administrators edit page and check the box for the new department as by default it is always unchecked.

[rmgweb]

Thanks for the tips!

 

I will use this thread for another doubt... It is more complex - must change some file:

 

- do you know how can I remove the information that appears in the Orders saying :"Free Domain" within parenthesis. ? , in every product or service that we offer a free domain registration.

 

 

Thanks all!