[NOT A BUG] Support ticket not connected to clients account

[ditto]

When an existing client use the contact form without logging in to the client area first, then the support ticket is not connected to the clients account in WHMCS, and we have to do that manually by adding the clients ID to the ticket.

 

This does not happen if the client first login to the client area, and then use the contact form. It also does not happen if the client open a ticket by sending regular email.

 

We use email piping for the support tickets.

[Matt]

Correct. It would be a security risk if it did associate to the clients account without them logging in as anyone could come along and inpersonate a request from the client.

 

Matt

[Grizzlyware Josh]

What about if they sent mail via a PHP Mail function with headers from & reply to as their address?

 

Client A with email joe@bloggs.com

 

Mail function sends request to do something, from this address...

 

How does WHMCS know this is a legit email? Or is that impossible?

 

Just wondering s'all

[ditto]

I understand.

 

But when I manually connect the client to the clients accounts adding his ID to the support ticket, the tickets don't show in the clients accounts under "Emails", it also does not show in the admin panel under "Summary" - "Last 5 Emails". Only the reply that it sent after I have added the clients ID to the ticket is show.

[mylove4life]

If the client dones not login then the system would have no idea who it was. The only other way to do it would be to make anyone sending a ticket to login first.