Support Ticket Attachments

[jdwalte3]

I believe I found a bug to bring to everyone's attention.

 

If you are in WHMCS and reply to a support ticket and attachment a file that includes 2 "." (periods) then the second period and everything after it is stripped out.

 

For example, I reply to a ticket and attach "image.2.jpg" then the file that is actually sent is "image.2". To workaround the issue you would need to rename the file to "image-2.jpg" then add to the ticket.

 

jdwalte3

[Daniel]

Agreed, this is annoying. I've noticed it a few times when sending clients FTP logs.

[rmccny]

Confirmed here as well. I'm guessing it has something to do with how WHMCS is parsing the file extensions ti determine the content type before sending the file to the browser. The most fool proof scheme of determining file extensions I've found is this:

 

$filename = 'test.txt.zip';
$fnparts = explode('.', $filename);
$file_extension = array_pop($fnparts); 

echo $file_extension;

// Will output "zip"