ResellerClub Domains Rejected From Phone Format

[KennyD]

I've registered around 1,000 domains through Enom, but recently had a limit error trying to register (signed up through WHMCS) that nobody seemed to be able to fix, sooo...

 

instead of losing all the new domains customers were ordering EVERYDAY I decided to try another registrar....I signed up through ResellerClub with a $1,600 deposit.

 

Mostly it is working, however for customers who live out of the US and order a domain, the order is rejected when I submit it to the registrar. The error is something about the format of the phone number.

 

I then open the profile, change the phone number to a US format "9999999999" and the order processes and the domain is accepted.

 

Anybody run into this before or have an idea of what is causing it?

 

4 months ago I was considering selling this hosting business, had 300 customers...now I've got 900 customers and I LOVE it!

[apignard]

seems resellerclub don't allow specific character in registration.

it's normally to the module to change this and not block registration.

[cyberneticos]

Man, I am having almost the exact same problem. We got tired of enom, and switched to ResellerCLub, most of our customers are spanish, hence we use iso-8859-1, been using it for almost 4 years now.

 

Apparently the WHMCS module for Resellerclub only works with utf8, so names, lastnames, company or even adresses with an á,é,í,ó,ú or ñ. or even º or ª , makes registration fail. There are part of the spanish alphabet. The problem is that I use WHMCs in iso, and then the module tries to send the characters via utf, rendring incorrect encoding that logically Resellerclub errors out on. So we were registering these failed domains manually. Got tired of that and set everything back to Enom.

 

Waiting for Matt to give me a solution.