include custom field in support email to admin

[d33pa]

I have added a custom field to my support ticket department [account username]

When a client submits a ticket, I have added fields on the bottom that are required for the client to submit this ticket (great)!

 

When my admin gets the support ticket via email, From Name: WHMCompleteSolution <support@mydomain.com>

Only the regular info is on this email and none of the custom fields are added to this email. The only way to see these custom fields is if the support admin logs into the WHMCS control panel and click on the "custom fields" tab under that ticket. Is there any way to include these custom fields on the email to my support admin?

 

i need to have their account username and server name so my 3rd party support admins can see what account and server they are on, and act on that particular account.

[Matt]

Custom fields are not currently included in the ticket notification sent by email when a ticket is opened.

[LemonBarley]

i would suggest it to be included since customers fill up that portion.

[BlogsAbout]

Resurecting an old thread.. but 2 questions, is there a way to display service information in a ticket email e.g. the domains of the services they have..

 

2nd - can a custom field response be displayed in an email?

[stormy]

Is there any way to access this data now? I think it may be possible, but I don't know how to extract it.