Payments and Invoices

[Dedigeeks-Sean]

Hello,

 

Hoping people can help me here, I have been on to Matt and his team for weeks along with our upstream provider in relations to WHMCS Invoices not being marked as paid when clients pay them and through the correct avenues such as PayPal.

 

Basically our clients pay us and WHMCS do not pick it up, IPN in PayPal shows a 404 error and keeps retrying to fail.

 

This does not affect just invoices but the automations of other things such as account setup, cancellations, suspensions and so on.

 

I have tried everything I know and WHMCS has given me ideas on what it could be - most likely mod_security due to the 403 errors - but my host can't find the issue.

 

Nothing is automated anymore and I am not sure how it happened or where to begin to find a fix?

 

Has anyone else got this issue?

 

Thanks

Sean

[Dedigeeks-Sean]

I think it was a 403 Issue with IPN, But that failed, So if anyone has some advice it would be great.

 

Thanks

[apollo1]

When someone pays you via paypal, they (paypal) will "callback" your whmcs site to notify of the payment. I think the problem is because Paypal is going to the wring dir or perhaps you are missing a file in the directory where the callback is supposed to hit. As far as I know, PayPal is looking for this file:

 

http://www.atechosting.com/support/modules/gateways/callback/paypal.php

 

When I go there, I get a blank screen which at least tells me paypal.php is there. Log in via FTP and check this directory and make sure paypal.php is in there. Did you properly set up the paypal IPN and the WHMCS paypal payment module? Check also the permissions of those dirs -- they should all be 755 and paypal.php should be 644. Also, on paypal site I believe the IPN callback URL is supposed to be blank.

Edited January 27, 2010 by apollo1