Client ID as a dropdown in ticket

[TDub]

I'm just wondering if it's just something with an old template, or if this is by design.

 

Often, customers will submit an e-mail ticket not from their e-mail on file. When this happens, the ticket doesn't get associated with their account information and it shows up as "Not a Registered Client." That's understandable. But to associate the ticket with a client you have to know their Client ID number. Which means I have to go do a separate search to find out what their client ID is. I would rather the Client ID be a dropdown of all clients so I can quickly find and associate the ticket with the account.

 

Anyone know if it's something wrong with my template? If not, anyone know if this has already been requested as a feature? I couldn't find anything about it doing a cursory search.

[scurrell]

I think you must have an old template or something. Our client dropdown lists the Name and company name.

[TDub]

Ok, so for Client ID on the Options tab of a ticket you see a dropdown and not a box to enter a number? Tried replacing the template with one from a fresh download and still get the same text box.

[scurrell]

Ok, so for Client ID on the Options tab of a ticket you see a dropdown and not a box to enter a number?

 

Correct.

 

Sure you haven't got "Disable Full Client Dropdown" checked in Configuration > Other ?

[TDub]

Strange. I don't have the disable check box checked. But I checked, saved, then unchecked to be sure. Still the same thing. Ok, well let me work on it a little more. Thanks for the advice!

[rmccny]

Um, I don't have this either and I am running the latest WHMCS and I also restored the viewticket template from 4.12. Scurrell, are you sure you didn't modify the template?

[SilverNodashi]

I have noticed the same thing, also on the latest WHMCS version with no template edits.

[scurrell]

Scurrell, are you sure you didn't modify the template?

 

Positive.

 

However, we are still using 3.8.2

[sparky]

It has been like that since V4.1

[scurrell]

It has been like that since V4.1

 

But is it a bug, or by design?

[rmccny]

My guess is that it is by design in v4. Either way it doesn't bother me too much because it happens so infrequently with us although it should be a fairly easy template change.

[sparky]

It was changed to the input field when the tickets became templated and as rmccny said, It is an easy template change.

[jj1987]

What would the easy template change be?

[jj1987]

bump...anyone know how to get the dropdown list back in the template?

[jj1987]

Here's the answer I got from support today...tested and working!

The way to do that would be to add the HTML for a dropdown in the viewticket.tpl template folder of /admin/templates/v4/. Just replace:

 

<input type="text" name="userid" size="10" value="{$userid}" />

 

With the following:

 

<select name="userid">

{php}

$result = select_query("tblclients","id,firstname,lastname","","firstname","ASC");

while ($data = mysql_fetch_array($result)) {

$id = $data["id"];

$firstname = $data["firstname"];

$lastname = $data["lastname"];

echo "<option value=\"$id\"";

if ($id==$this->_tpl_vars['userid']) echo " selected";

echo ">$firstname $lastname</option>";

}

{/php}

</select>