Eduardo G. Posted December 30, 2009 Share Posted December 30, 2009 (edited) Time Tracking System for support contracts based on a number of hours WIP!! Frontend All my contracts, expired or active Contract details with spent time Backend All active contracts in the system One contract details New time entry Edit time entru Edited December 30, 2009 by egrueda 0 Quote Link to comment Share on other sites More sharing options...
gks Posted August 5, 2011 Share Posted August 5, 2011 any further on this one? 0 Quote Link to comment Share on other sites More sharing options...
Eduardo G. Posted August 5, 2011 Author Share Posted August 5, 2011 I finnished this module and now I'm using it for my customers 0 Quote Link to comment Share on other sites More sharing options...
gks Posted August 5, 2011 Share Posted August 5, 2011 I finnished this module and now I'm using it for my customers Any chance I could have a look or grab a copy? i've been looking all day for exactly this. Would be hapy to buy it off you if it does all the right things. Not sure how to PM on this forum. 0 Quote Link to comment Share on other sites More sharing options...
gks Posted August 5, 2011 Share Posted August 5, 2011 Actually what im after is what you have done however the ability to add the time onto the support tickets. 0 Quote Link to comment Share on other sites More sharing options...
Eduardo G. Posted August 5, 2011 Author Share Posted August 5, 2011 This time tracking module will be published next month, as we are changin website. Pease, could you explain a bit more about ticket interaction? 0 Quote Link to comment Share on other sites More sharing options...
gks Posted August 5, 2011 Share Posted August 5, 2011 This time tracking module will be published next month, as we are changin website.Pease, could you explain a bit more about ticket interaction? Sure, what I would like to see is rather basic however there is literally nothing that does it and includes the billing side of things. This would be used mainly for tracking computer troubleshooting jobs. although this can be used for much more. The plan would be to use the WHMCS included support ticket / helpdesk system. Let say a user emails to helpdesk@domain.com saying they have a computer issue, they get the automated prompts etc etc. its logged into WHMCS under that clients name. I spend 2 hours fixing the computer, so in the ticket response i write "fixed computer ......." and record the time spent as 2 hours. The job remains open and the user has another issue, i then make another change and add an extra 30 mins. This time its all fixed. The job is done, they have 2.5 hours total, i close the ticket and it generates an invoice. They may view this job in their account history. Thats about it really. I guess you would need another field that is set on the clients account where you can choose the hourly rate, service level type etc. This may be as simple as Standard Rate $150 After hours Rate = $225 per hour, you simply select this from a drop down when adding time. Another client may be on a lower hourly rate Standard rate - $90. In the end its just Time x Clients rate. I'm sure there are a lot of guys in web design that bill by the hour or 15 min block. This would be such a time saver, willing to pay $$$ for this to be implemented. 0 Quote Link to comment Share on other sites More sharing options...
Eduardo G. Posted August 5, 2011 Author Share Posted August 5, 2011 Thanks for the explanation, but I think you are talking about two different concepts: whmcs' own ticket system has already an option to charge your customer based on ticket issues (see 3rd parragraph at http://docs.whmcs.com/Support_Tickets#Add_Reply_tab) My module works by selling support hours pack (pre-paid support) and then discounting the time spent every time an incidence is opened by the client by mail or phone. This way, I make just one invoice for the whole hours pack, not for each time the customer asks for support 0 Quote Link to comment Share on other sites More sharing options...
gks Posted August 5, 2011 Share Posted August 5, 2011 In reply to your post.... Yes that is also what we do, some clients have pre purchased hours, some are on maintenance so they don't pay by the hour and some are ad-hoc so they pay per 15 min block. Yes looked into the billable items section however there is only an option to work out the $ value from what i can see? I'd rather put down the hours times the hourly rate then working out the $ value for each update. Unless there is another way this works? 0 Quote Link to comment Share on other sites More sharing options...
shoomoe Posted August 18, 2011 Share Posted August 18, 2011 Hello is this a free addon or will it be built in the system? Depending on which it is how much? Thanks.. It looks awesome I am anxious to give it a try. 0 Quote Link to comment Share on other sites More sharing options...
bartok00 Posted October 11, 2011 Share Posted October 11, 2011 Is this module available to the public? If so - let me know. I'm interested! 0 Quote Link to comment Share on other sites More sharing options...
Eduardo G. Posted October 12, 2011 Author Share Posted October 12, 2011 Hi all. This module has become a bit outdated as of the last versions from whmcs. I'm rebuilding it right now to become a true whmcs 4.x addon so I doesn't have to work in legacy mode. I'll update this post when it's finisshed, maybe next week. Regards ;-) 0 Quote Link to comment Share on other sites More sharing options...
albevier Posted October 12, 2011 Share Posted October 12, 2011 Nice. I'd be interested as well. Most of what I offer is subscription based but almost all of my clients want or need installation or consulting or clean-up service that can only be offered on a T&M basis. This would be perfect. 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted November 3, 2011 Share Posted November 3, 2011 Add my name to those anticipating this. I've tried Toggl, PMRobot, and Paymo, but none come close enough to what I need. 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted November 3, 2011 Share Posted November 3, 2011 Add my name to those anticipating this. I've tried Toggl, PMRobot, and Paymo, but none come close enough to what I need. 0 Quote Link to comment Share on other sites More sharing options...
bartok00 Posted November 9, 2011 Share Posted November 9, 2011 Hi all. This module has become a bit outdated as of the last versions from whmcs.I'm rebuilding it right now to become a true whmcs 4.x addon so I doesn't have to work in legacy mode. I'll update this post when it's finisshed, maybe next week. Regards ;-) Great - I'm looking forward to hearing from you on when this will be available. 0 Quote Link to comment Share on other sites More sharing options...
jb510 Posted November 12, 2011 Share Posted November 12, 2011 With WHMCS 5 just days away I'm wondering if this will work with it? 0 Quote Link to comment Share on other sites More sharing options...
MickeP Posted February 19, 2012 Share Posted February 19, 2012 How has this product developed since? I would really love to get my hands on this as I'm already selling pre-paid number of hours but have to keep track of the used time manually :-/ Does it work with whmcs v5? Is it available? Price? 0 Quote Link to comment Share on other sites More sharing options...
brettnem Posted February 27, 2012 Share Posted February 27, 2012 I'm also interested. What's the status here? 0 Quote Link to comment Share on other sites More sharing options...
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