I'm on this page for example "domain.com/supporttickets.php?view=active" and I don't really see this option.
How do I get the URL that the customer receives in their email? In the email, they get something like "http://domain.com/viewticket.php?tid=922262&c=1xmvUUB8"
It's the automatically generated Ticket for the newly created ticket.
I don't see any reference on the docs neither.
http://docs.whmcs.com/Support_Tickets
http://docs.whmcs.com/API:Open_Ticket