mg@cecg.com
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Everything posted by mg@cecg.com
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Are you saying adding information to the ticket bumps you ticket down in the queue? That should not happen. If we have more info to help you solve an issue and add the info to the ticket in order to make your job easer we should not be penalized. Anyway response time to my tickets has increased and some have taken 2 business days to respond to which I find unacceptable.