atlasnetworks

Found an interesting bug that is reproducible. 1) Create a new credit on a customer account 2) Refresh the client summary page you'll see the applied credit 3) Go back into the credit manager, click the edit button to edit the existing credit 4) Change the amount of the credit 5) Save the edited credit, the credit manager amount will update to the new value 6) Refresh the client summary page, the available credit amount remains the original value, not the changed value Thoughts: - I'm opposed to being able to edit original credit values. The complexities of being able to edit this value after creation are interesting. What happens to invoices with the credit applied to them if you decrease the credit amount? Which invoices would WHMCS reduce the credit value on? Would it even reduce the applied credit value on invoices or is this a blackhole? - I'm ok deleting a credit that has been created with considerations: does WHMCS just remove the applied credit from the various invoices? If so, I'd like to see a report of which invoices got adjusted after deleting the credit so I can address them. Cheers, Ryan

I also noted on this topic that there is no log entry written in the clients account indicating that the cron job (or system) marked the account inactive. If the system is making changes, these should be logged the same as if an admin or client makes a change. Cheers, Ryan

We're finding the system is marking clients "inactive" that have "Pending" products in the account. We use the "Pending" status for clients routinely as a Fiber to the Premise provider as the fiber builds can take time to complete. I agree that this needs to have an on/off function but I'd like to see it further definable. Also, this type of significant change should be pre-set to disabled during upgrades. I'd like to see if refined based on a ranked list: - IF 'no active' products set to "Inactive" - IF 'no pending' products set to "Inactive" (overrides 'no active') - IF 'no activity' for 'x' days set to "Inactive" (by activity I mean no client log ins or tickets) I'm sure others may have some thoughts on variables here. Cheers, Ryan

Hello! How do we change the order in which products are listed on an invoice. As the number of services a client has increases, similar type services are no longer near each other on an invoice and it makes it difficult for a client to understand their invoice. Thanks!

Hello! I'm trying to figure out if I can change the sort order of the products drop down menu in the 'duplicate product' section. Offhand it seems to be sorted by the Product Group and then the order created. The drop downs seem to ignore the defined sort order in Products List unlike the drop down in a clients product tab. Not a big deal since I'm not in here that often... but when I go to replicate a bunch of products it's mildly annoying. Cheers, Ryan

What happens at the end of the free trial? How does the customer convert the free trial to a paid/recurring product? Cheers, Ryan

We continually get fraud orders from a multitude of IP's on a couple different class C's. I'd added a wild card in to the ban IP field but it doesn't seem to work as a new fraud order came in this morning. I added: 192.168.0.* I also added another: 192.170.*.* (these are not the real IP's) Does WHMCS not support wild cards for this function or is something else wrong? If no support, how do I block an entire class C? Thanks! Ryan