VAS

Does anyone know of a way (or if it's possible) to receive notification when a client downloads a product? I sell WP themes and HTML templates and the products are set for automatic release upon payment, so I'm notified when the order is placed, paid for, and the module command executed. But nowhere can I find any record of when clients actually download the file. I've used action hooks to be alerted of admin login notifications but can't figure out how or if it's possible to be alerted of downloads. This WHMCS installation is on a vps so I obviously have root access. Maybe it's possible to do something from the server level? I'd greatly appreciate any input. Thank you in advance!

In testing 5.2.7, I've found that links to kb categories and articles turn up 404 page not found errors. The pages and categories definitely exist. I have the URL settings correct in the database. Does anyone have a clue why this would happen?

When a customer opens a ticket and it is not responded to within a reasonable amount of time (in this case it was around 11 hours), is opening another ticket considered "bumping"? This counts as multiple responses? I did not make another response to my initial ticket because I am aware of the multiple reply issue. After not being able to process credit cards while waiting for a response, in desperation I opened a new ticket. The subject and message in the ticket was different than the first one. I was not aware that this action would send my original ticket down to the bottom of the list again. Again, I did not respond to a ticket multiple times between responses from staff. I opened a new ticket after eleven hours of no response to my original high priority ticket. Is it unreasonable to expect a response to such a ticket in less than eleven hours? Why did I wait for a response? Because I couldn't process credit cards and could not find the cause.

Thank you Chris. After all is said and done, I just wish that WHMCS support was as quick as it used to be. In the past I never waited more than a few hours for a response to a support ticket. Lately, myself and others have waited days and in some cases weeks for a response. I hope that prompt customer support once again becomes a priority for WHMCS.

Thank you for the clarification Chris. Since I was updating, I thought it prudent to go with the latest stable release. My support ticket, referenced above, still has not been replied to after I submitted it on 5/8. This was the latest response from WHMCS: "Hi, Such a drastic change shouldn't be necessary, I have seen instances where moving the </div> tag from line 7 to line 9 does the trick." I responded with the following question which has not been replied to yet: "Hello, there are no </div> tags at all in classic and portal templates for 3dsecure.tpl. What is the correct fix?" Is there an answer to this question please? Thank you.

Isn't that what this feedback forum is for? Posting experiences? I'm testing Blesta and hoping v3 has the features it promises. It is ticket GUM-122849. After not receiving an answer I submitted a second ticket (didn't bump the first one) and they were merged into this ticket. When I performed the update, I did update all the files including templates. You're right, I didn't test before upgrading. I normally do but this was a critical security patch so I rushed the upgrade. My bad for assuming that WHMCS had worked out all issues from the previous version. But I still think it's WHMCS bad for putting out software with such a glaring problem.

Last week I upgraded from v5.1.4 to the latest WHMCS release. A day later a client tried to pay an invoice and was not able to. The payment process got stuck on creditcard.php. The page says something to the effect of please wait while we process or forward you. Nothing happened. This also happened with two new orders. Needless to say, I lost those sales. I tried everything I could think of, including using all default templates. Same results. Credit cards could not be processed. I got in touch with Quantum Gateway and after extensive checking, my processing settings were correct. Of course they were correct. I hadn't changed anything there. Only upgraded to the latest "stable" version of WHMCS. I submitted a high priority ticket regarding this. WHMCS replied after 36 hours without an answer, only more questions, even though I was very specific about the issue I was experiencing. In the meantime, I had found the answer to my question on another forum. Code needed to be changed in the 3dsecure.tpl file. When I responded to WHMCS that I had found a solution, they asked what my solution was. I replied with the code that works. The next response from WHMCS was that I shouldn't have had to do anything that drastic, that instead I could have just moved a div tag. This tag doesn't even exist in the templates for classic and portal. The response from WHMCS makes me believe that they were aware of this issue. If this is the case, why the long delay in responding to my support ticket and why not give the solution straight away? I lost income from this incorrect code. Had my ticket been responded to in a timely fashion, I would not have lost those two orders. This is unacceptable. We're not talking about a color not showing up right in a custom template. We're talking about the basic function of processing credit cards. Again, I lost sales because of faulty code that WHMCS was apparently aware of along with poor support. Unless WHMCS is willing do to something to make up for this I will cancel my account and go with one of their competitors. The question is, does WHMCS care about keeping long standing loyal customers happy? Or will I be another customer WHMCS loses due to issues such as this? I am extremely upset.

I'm running v 5.1.2 which isn't mentioned in the email. For this version do I need to do a full upgrade or can I upload replacement files?

I also received the survey, tried to open the link in Firefox, but access was blocked by Malwarebytes as a potentially malicious site. Just an FYI.

I'm using WHMCS, in part, to allow purchases of website templates with auto-release so that the template is available for download after submitting payment. It works great. This is my somewhat minor issue: In the client area, a username/password is generated and shown in conjunction with the product. Since this is not a hosting account, the username/pass doesn't apply to anything and confuses the client. Does anyone know if it's possible to remove the username/pass from certain products set to auto-release? I do sell hosting as well so removing that chunk of code from productdeatils.tpl isn't an option in my case. For now I've put in some text to the effect that this information is for hosting accounts and does not apply to template purchases. It would be nice to find a better alternative if at all possible. Thanks to anyone who can offer some advice!

I'm in the middle of customizing my second WHMCS install on a second site. It's simple to integrate it fully into a site design. When I did the first one it took some time to get the hang of it but with all the documentation and helpful support, it's not that difficult. Take your time with it and you'll see it has everything you need! And this is a web designer talking, not a hardcore techie

Othellotech, thanks, I thought I read that after scouring these forums. I guess I read incorrectly.... must be information overload from trying to make sure all bases are covered before I really launch my business

Being new to this, I've only recently become aware of the PCI compliance issue and have been trying to make sense of it. I've also looked for answers before posting, so please bear with me. If I understand correctly, using Paypal keeps your business PCI compliant because customer's credit card data is stored there, not in WHMCS. Good. But I've just added Quantum gateway for direct credit card processing and realize that WHMCS stores client's credit card information in a manner that's not PCI compliant. I read somewhere about a way to work around this, to keep WHMCS from storing credit card info, about disabling it somewhere, but can't quite wrap my head around how to do it. I suppose it's also possible to go into the client's account and delete their credit card info manually after a transaction so it's only stored in Quantum's system. But then automatic recurring billing through WHMCS isn't possible, is it? In a nutshell, is there any way to use WHMCS for recurring credit card billing in a manner that keeps everything security-compliant? Is there something obvious I'm just not getting? Thanks so much to anyone who can help me understand this...