sitemaker

Happy news here: After activating the CAPTCHA feature, the problem has disappeared. I'm sure something will slip through every now and then, but the nightly monster is gone.

Boy am I embarassed! I am a newbie to WHMCS and I paid for the WHMCS people to install it for me. I'm embarassed to admit that I did not find that feature on my own until today, but indeed it was OFF. I just turned it on. I'm still confused about why they got thru even though they contained keywords that I'd set as spam indicators in the WHMCS Spam Settings, but I'll continue to explore. Will let you know here whether this CAPTCHA fixes the problem. THANK YOU.

I'm not sure. Is there a way to add a CAPTCHA to WHMCS support tickets? That ought to stop the spam if it's entering that way, no? --- J.

I'm a new WHMCS user. I have read some other spam-related threads here, and I was already doing everything I saw recommended: SpamAssassin is already turned on (to prevent email piping from forwarding spam to WHMCS) with deletion activated. The antispam phrase feature of WHMCS is set to junk anything that contains "viagra", "cialis" and a whole bunch of other words that this spammer is sending. But I'm getting several dozens of spams a day, sent in bursts. Is there some setting I've neglected or might be using improperly? I am a newbie to WHMCS.

Thank you both then.

I'm an Enom reseller for domains, and would like to begin reselling their hosting as well. I have configured and named several Plesk hosting packages at Enom's site, which says my custom packages can be accessed via the Enom API. When I add this shared hosting product to WHMCS, I'm pretty sure I should be using the "Plesk Reseller" module rather than the "Plesk" module; but when it asks me to configure the module settings, I don't know what is meant by "domain template name", nor where to find the right "IP address" to enter. It doesn't seem to ask for my Enom login/password. Is the "domain template name" the name of the package I saved at enom? Is it my account name at enom? Or what? If anyone here can help me understand how get started with this, I'd be very grateful. Thanks for your attention.

The goal of search engine algorithms is to find and present what the searcher is seeking. If you produce what people are seeking, then sooner or later the search engines are going to become smart enough to figure it out. Focus on valued content for your intended humans, and assume that the better search engines will deliver the interested humans to you. Life is too short to play games trying to trick an algorithm that is always changing to try to evade the tricksters. Better to work on creating more content for your human audience. Creating a unity of interest between you and the search engines is what's going to pay off in the long run.

Forgive me if this is a dumb question, but I'm a complete newbie to WHMCS: I created a product under "Other Product/Service" and it has two required custom fields. I created a welcome email to go with this product, but don't know how to include a tag that will insert the value of the custom field that the customer entered at time of order. Is there a way to do this? Thanks for your attention. --- J. P.S. -- Is there a way to make a page in the Client Support area, such that this customer could change the value of the custom field for his product(s) from time to time?

Good idea.

Thanks, Chris. I'd been thinking only in terms of lowering customer support costs, not about maximizing search engine traffic. Thanks for the heads up.

Way cool! Thanks for the tip, Trish.

I do have permission from my host provider to copy their kb articles. But there's no database dump; just copy and paste articles one at a time. As I indicated in my original post, the labor of copy & pasting (whether with or without permission) is exactly what I seek to avoid. What I'd love is an SQL file that could be run in phpMyAdmin that would fill the kb in one fell swoop. It would be worth money to me, and I suspect many others. In my naivete, I presumed such a product must exist somewhere, just as DemoWolf exists for tutorials. Anybody who has already developed a really great kb for themselves could easily enter this business. But perhaps they all regard their kbases as a proprietary advantage and so would not?

Thank you for that helpful response. Actually it isn't called stealing; it's called plagiarism. Depending on the source of the material, it's probably copyright infringement too. However, emulation is fine as long as your expression of the same ideas is original. In other words, you can look at other people's knowledge-bases to find out what has to be covered, and what are good ways to organize, and even what the facts are that must be taught. But then you have to express yourself in your own words, without recourse to their original expression. Since you found my first post so unclear, perhaps you don't know what DemoWolf is. They sell the video tutorials that most of us provide our customers. We pay them for this. They stick our logos on the demos for us, and we show them to our customers in that branded form. This saves us the trouble of having to write tutorials for common stuff that every host needs to teach customers. It's much more efficient than everybody reinventing similar stuff. My post was titled "Where is the Demowolf of WHMCS knowledgebases?" In other words, where can I buy/license a good starter knowledgebase? Hard to believe there wouldn't be somebody selling this somewhere.

Is there a source for jump-starting the knowledgebase by buying article DB that can be instantly imported? Don't want to reinvent the wheel by writing common subjects from scratch, nor spend lots of time copy/pasting or emulating the articles of other sites. Where can new resellers of hosting/domains/email/certs/etc. get a jump start on knowledgebase? Thanks for your attention.

Super! Thank you.

I am a complete newbie to WHMCS, just installed and having all sorts of questions and problems. Will post them in separate threads as they are unrelated. Here's a question (not a problem) that I hope will be simple: When setting the details of a US domain, there's a drop-down select list, labeled 'Nexus', with options like CS11, CS12, etc. I would like to add some prompts (explaining the meaning of each CSxx code) near that field of the form/template. Can someone point me to which template file or php file is producing that admin form? (A scan of the language file doesn't turn up the "nexus" label) Thanks for your attention.