Philderbeast.com

the short answer is yes. whmcs will set up the cpanel account and all associated features, and email the details to the user. the only catch being you have to have cpanel already on the server but im sure you already know that

@othellotech it wasen't allowing me to even log in to the enom system at all, hence the ticket. @BionicInternet I'm not even sure I should bother replying to your post, but I will in attempt to clarify my position on this for anyone else. As stated above I was unable to access this account at all, and as such I could not provide part of the service that was offered to me as part of my license fees to potential customers, thus I created a "high" priority ticket to get this dealt with in a reasonable amount of time. now in this case it was a matter of resetting the offer on my account here at whmcs as the sign up had failed. now this could have been quite easily achieved at the ticket I commented above earlier where I have placed this comment, as the final resolution was to do this after a second search to see if it had succeeded. In my first post I stated that I was well aware that it probably wasn't the highest priority of the support staff here, and really didn't have to much of a problem with that as long as it was done in a reasonable amount of time so I could get things moving again. Now I'm aware I possibly over reacted to Matt's post here, however I would have much preferred some sort of response to the ticket than here on the forums as this would have saved this whole problem in the first place. I have never once attacked the actions of any of the staff nor did i say that there time to resolution was poor, I simply stated that I was unimpressed with this as it could have been handled better, and gave my reasons for feeling so, yet you all decided to attack me without knowing the whole story. and again you are all saying this wasn't high priority, yet in my situation it was, I;m sure to many other people it wouldn't have been, but how can anyone be the judge of that but the person who has the issue as I'm sure you will agree you have no idea how soon they need that feature to be fixed as you don't know how crucial it is to there situation.

like I said before I'm not bashing Matt or any of the rest of his team, I'm extremely happy with the product I have purchased and also happy that this got resolved. however I'm not impressed that they decided this was a low priority when I had marked it as high. @scurrell I never expected instant reply's, nor did I post ranting "this needs to be fixed now", I simply asked if there was some reason it was taking so long to be looked at. @BionicInternet, my ticket was answered, i simply commented that the time taken to get this resolved was a considerably longer then necessary as this could have been done with the first answer to my ticket, rather then waiting over 24 hours later for the action to be taken (that I can only presume was simple to complete) and again regardless of it being free, if you offer a service you should support it. that would be like a web host saying we are not going to help you if you lose your cPanel password because its included free with your hosting account. @hightekhosting please make sure you read the WHOLE of my posts before saying things like that. i never once said i was unhappy with what was happening until i was told that it had been downgraded in priority. also I never stated I thought support times were outrageous and would be some ridicules time frame. but I think 16 hours to get a response is a little slow for any inquiry so before anyone else comes in there to bash be remember I'm only saying this could have been done better, not that I'm unhappy with what was done. and last I checked this was for leaving both good AND bad feedback. and for anyone wondering about the times here they are Inital ticket submited: 13/11/2008 11:34 first reply from Matt: 13/11/2008 14:28 My response: 13/11/2008 20:16 Matts reply: 14/11/2008 01:13 (where i believe this could have been resolved and would have been more than happy) My reply to this: 14/11/2008 01:18 the final solution was reached at: 14/11/2008 17:11 followed by me closing the ticket. its simple this last huge gap I'm concerned about up until then the support was more than fast enough for this issue as I'm sure there are a great number of tickets to be sorted out in the system.

as in my post above i wasn't trying to be nasty, just making sure things were moving along and it wasn't going to be like that if i had a major support issue with your software. although after the response was received (thanks by the way) I believe it could have been solved much faster. also your response here is very disturbing. this was a high priority ticket, and as I have stated before, regardless of its value (price wise) this was a big issues for me in regards to my use of your software, and a major selling point. not only that it was a service you offer with a license brought from you, yet you claim its a low priority? This issues has potentially cost me customers due to the slow response I received from your self hence the high priority it was flagged with. if I had not have wanted this feature I could have got a lower cost license for this software from resellers. while this has been resolved successfully I hope that I wont come across this attitude from support again, as how can you judge how much a clients support request for anything you offer is worth to them? you allow us to set the priority for the ticket and then ignore it? im not to impressed to say the least...

yea been doing that every few hours just in case... in fact I checked just before posting the above message not trying to have a rant, just trying to see if maybe I have done something wrong and to know what to expect in the future

ok i have had a ticket in that i last replied to 10 hours ago and haven't got a response to. now its fairly high priority as its holding my business back quite significantly (although its probably not to high a priority to the support guys here) so i lodged it as a high priority now i have heard lots of good things about support times so I'm sure this is out of the ordinary, (at least I hope so) has anyone else had these sort of issues with getting support tickets dealt with? and is there a better way to help move it along when really needed?

fond it was an issue with my php sessions chears

Hi, I have recently ordered the 15 day trial licence for whcms in an effort to help me intergrate this system into my site for a hosting buisness i wish to launch shortly. i have installed WHMCS successfully on my testing server however some sections do not seem to work properly. I was just wondering if this was a setup issue on my server or if its due to some limitations caused by this licence. thanks.