chapman

Yes - the transaction appears in the gateway log as successful. I am using Authorize.net.

I have a client who paid an invoice online with a credit card. The transaction appeared at the bottom of the invoice in the admin and the payment appears on their bank statement, as well as on my gateway log. But for some reason the invoice did not get marked as paid in WHMCS. Later the client called to inquire about the issue after they received a late notice. I had to manually mark the invoice as paid in the system, as they obviously paid. Have anyone else seen this behavior? What could cause it? This is the first and only time I have seen it. I'm using the latest 4.2.1 release.

Feature Requests 1. This is a simple one. When viewing an invoice for a client, there is not a nav item to the invoices list for this one client. Currently you have to click the client name then invoices. If you had a nav item to 'All invoices For This Client', it would eliminate a click and intermediate page load. 2. It would be nice to have some sort of preference check box for each client if they prefer a hard-copy invoice. On the invoicing dates, add a notice to the ToDo list to print and mail the hard copy invoices. It would be also nice to see a list of invoices to be printed with a checkbox that each has been printed and mailed.

I was having this issue. I think the cPanel form is munging some things. For some reason, clearing out any forwarders and recreating them by hand (i.e. not pasting in the line) in cPanel resolved the issue. if using cPanel x3 theme, TYPE in: public_html/your_path_to_whmcs/pipe/pipe.php also make sure the pipe.php file is executable. For me, all this was *exactly* the same, only I was pasting in the pipe line before. Once I cleared it and typed it in, it worked like a charm. Strange I know, but try it.

awesome - thanks!

I've run into a bit of a head-scratcher here. I have some domains previously registered directly through enom but not yet entered in whmcs. I'd like to add these domains to a specific account in whmcs and have it generate billing from now on. From the admin, there seems to be no way to add just a domain to an account. From the client side, I cannot register the domain (already registered) or transfer without having to enter an EPP code. When creating hosting accounts, you can do this and just accept the account without having to run the generation scripts. How can I do it just for domains? [i'm running whmcs v. 3.72] Thanks!

I ran into this same issue yesterday. It turned out to be a permissions issue. The upgrade instructions fail to mention the step to chmod 777 the attachments, downloads and templates_c directories. Once I did this, problems were resolved. Hope this helps someone.

Nevermind - I just found the answer. If anyone else has this issue, check to make sure the 'Tax Product' checkbox is selected in the Product and Services configuration, on the 'Other' tab.

I have a few clients that, for whatever reason, are not having sales tax applied to their auto-generated invoices. Looking at their accounts, tax-exempt is NOT checked. Their state matches my state (TX). Just the Taxed check box on the invoice is not being generated as selected. I don't see anywhere else to modify their tax status. This is only happening on a few clients, not all. What could be the cause of this and how can I correct it? I know I can manually click the "taxed" checkbox but how can I correct it for auto-generation?? Thanks, chapman

Ahh - ok - I did not have the option in [General Settings --> Invoices] enabled which allows the client to choose their payment gateway. NOW it makes much more sense! Thanks for the tip.

Here's a question. I have several old-school legacy clients who are still paying via check/money order. A few of them have decided to catch a whiff of the future and pay online when they can. Is there an EASY way for a client to pay an invoice (which was issued under check/money order payment plan) via credit card? This has come up a number of times now. What happens is clients end up issuing a NEW order, thinking that's what they need to do. It seems like it should be a no-brainer to display a link on the invoices to "pay via credit card now", similar to (shudder) ModernBill invoices. But for the life of me, I don't see how a CLIENT can easily do this. Any input would be appreciated. Thanks

I'm in the middle of a switchover from MB to WHMCS - I attempted an import of data which failed after setting up the TLDs. Not really concerned with that problem, since I'm performing an account audit in the process. (But OMG - I can't believe the number of accounts MB simply wasn't billing - for no reason at all.. but I digress...) ANYWAY, all of my accounts now have the same creation date, 6/30/2008. I prefer to generate invoices 30 days prior to the due date, with the invoices due on the 15th each month. My MB system has already generated invoices due for 7/15. So my next billing cycle would be due on 8/15, with invoices generated on 7/16 or so. My question is this - if the CREATION DATE of the accounts say 6/30, but no invoices for july were generated, will whmcs try to generate invoices that make up that time frame (which would be double-billing)? OR will it simply bill one month regardless? A more-clear version of this question: does the creation date of the account have any effect on the billing period of the generated invoices? TIA PS - I'm LOVING WHMCS so far - it's leaps and bounds beyond the capability and ease-of-use and (hopefully) reliability of Modern Bill. What a nightmare that experience has been.