schwim

Thanks for that welch. I guess I should have clarified my question: How would I go about resolving this? thanks, json

Hi there guys, I created a user, then attempted to automatically create his account on the server, and got this error: What would be the most likely cause of this? I searched the forums, and checked the common reasons like package name differences, etc, but it seems that all of that is A-OK. Would socket error have something to do with the firewall needing to allow a port? thanks, json

I recently looked at them when I thought I wasn't going to be able to use WHMCS. The functionality of the system underwhelmed me and the prices made me move on (I got there after the price hike). I'm so happy using this system that I've begun eating my vegetables and I now help elderly women crossing the street. thanks, json

Hi there, I was reading your thread(and the resulting links) about your BM service offered. On your site, I see that you offer 10 or 20GB accounts. What if the backup required is exceeds that allotment? Could you expand on the details on the service? I use remote backup through WHM currently, but it's not incremental, and it's really intended for individual accounts. I'd like the option of a secondary backup in case of catastrophic failure. I apologize if this is the wrong place to be discussing this. thanks, json

I did. I think maybe what happened is that the automatically generated invoice did not hit my first reminder(14 days). As for the manually created invoice, maybe it would have gotten sent on the next cron run?(as a 1 day overdue invoice)? thanks very much for your reply. json

Hi there everyone, I'm still finding all the bells & whistles on WHMCS, and I noticed that all of the automatically generated invoices as well as the manually created invoices did not generate an email for payment reminder. Would it be something I need to set? I've looked both in general configuration and in email config, but I don't see a place to turn automatic emailing of invoices on or off. Thanks, json

Thanks very much for your help! Oh, and fix your post count, you're at 666 thanks, json

Thanks very much for the reply Adam. Do I have to keep the product in the products/services listing to keep from messing up the listings in their client section? For instance if they pay, then I remove that product, will it cause a problem with their tracking of their payments? I guess I could just create $30x1, $30x2, $30x3 etc.. and just use them as they are needed. thanks again for replying, json

Hi there guys, I'm just wondering: Would it be possible to use WHMCS to bill for design time? For instance, a client has us customize a shopping cart template, and we log our hours and it comes out to 5 hours at $30 an hour. Could I use WHMCS to do this? If so, what would be the most logical(and clean) way to do this? Would I just create an item with each client's amount that is selected NOT to show up on the order page? Does that mean I have to keep that item in selection indefinately so it will stay in their products/services page? thanks, json

Hi there again guys, Well, I found some explanation in the manual, but I'm still having a problem. I created the support departments, using the email address I created on install. I then opened a trouble ticket as a client. As administrator, I replied to it. Then again as a client, I responded via email to the support reply. Once I did this, here is what occured: 1) the email reply got logged into the support ticket, so my forwarder did work. 2) the email address received the updated ticket response, again proving that the forwarder did it's job 3) a second email was received with a duplicate of the above email, stating that my email was undeliverable, which insinuates that something is wrong with the forwarder. Any ideas on why this would happen? thanks, json

Hi there guys, I've looked at the v3 manual provided in the header of my install, but I can only find things for the KB in it under the Support category. If I've missed the obvioius, please forgive me and point me in the right direction. When I installed the app, it asked me to create an email forward pointing to the php script, which I did. Now I'm attempting to set up the support dept for trouble tickets, and I'm awfully confused. It asks me for an email address, and then pop3 login, if I'm using the POP3 method. My questions: 1) What is the initial email forward I created on install supposed to cover? does that have nothing to do with the trouble ticket feature of the script? 2) If I use that email address for the support dept's, am I covered for people's replies? 3) an example of how you would set up your dept's would be appreciated greatly. Again, I'm sorry if I'm not looking hard enough, but I haven't found any help on setting this portion of the script up yet. [EDIT] Sorry, I should add that I tried just sending an email to the forward I created during install, and got this, so I obviously don't understand what that forward is for: [/EDIT] thanks, json