HSc

Hi, After updating to v8.2.1 we are no longer receiving the daily cron results email titled: WHMCS Cron Job Activity It's the email that indicates how many invoices, late fees, domain sync, etc. It just gives results of all the crons run. The crons ARE running. It's just this daily Activity email that we no longer receive. I checked spam folders and settings. I can't find any erros in logs. I just can't figure this out - unless the feature was removed and I'm missing something in the notes? Any guidance would be appreciated. HSc

THANKS!

Hi, Our knowledgebase is all built out but viewable to public. Is there a simple way to turn it all private (must be logged in as client) or must we go through article by article and select the private option button? TIA

Thanks. I think that did the trick! Cheers, HSc

A customer advised us far in advance that they would be closing a service. It was set to auto-terminate. That was a little over one month ago. Now the customer has changed their mind and wants to restart the same service. What is the best way to handle this and maintain a history of what happened? We want to start a new anniversary cycle with the new start date, not pro-rate the old service date - unless there's a valid reason otherwise? Should we leave the original service as terminated and place a new order - thus keeping a reminder of what occurred? Or is there another method that would invoice using today's date and not the old renewal date? Thanks in advance, HSc

Thanks, bear: FIXED. I did read that in the past but I re-read it and must have missed the tip to change the expiry dates. I did it and then manually generating the invoice. It worked! I'm still not sure why the invoice didn't generate automatically but for now, problem is resolved. Thanks again!!!! HSc

Thanks but I checked those already. Expiry dates are correct. Auto Renew is enabled. Very odd.

Of course. And like I said, these three domains have successfully invoiced year over year, together. I have also confirmed that no one disabled the auto renew option. Also, none of that explains why I can't even manually invoice the domains. I'm right stumped.

Invoices are generated daily with no problems. Yesterday two domain names did not generate a renewal invoice. Another renewal invoices was generated, however. And all three belong to the same customer. I tried to manually generate the two invoices but it says "0 invoices created". The three domains have successfully invoiced for the past few years as they all come due on the same day for the same customer. This year, only the one of three domains was on the invoice. No errors in activity logs. Occasionally some invoices are not generated so I manually do so. This time I can't even do that. whmcs v7.7.1 Any ideas? Thanks, HSc

Thanks again. I've opened a support ticket as this issue appears wider than first thought.

Hi, Thanks for replying. I enabled Debug Logging but how can you determine what is an error and what is normal? Or is the fact that there are debug results mean an error?

One, just one, of our customer domains is not properly saving zone entries at Enom or on our page. Apparently all zones were wiped out a couple of days ago and now any attempt at saving new entries fail. This problem appears isolated with this single domain, only. DNS Management is enabled. Nameservers properly point to Enom's service. Any ideas? We are running WHMCS v 7.1.2 Thanks, HSc

I've enabled ReCaptcha and it does work. I would be interested in hearing more about the server or permission issues you speak of.

Yes, nothing changes.

Hi John, I'm attaching a screenshot. There is no captcha image. This goes for the contact form and domain search. I switched back to the stock Six template and same problem. Thanks.

... anyone?

Hi, We recently upgraded to WHMCS v7.1.2 followed by upgrading our server to php v 7.x and now the Captcha is broken for domain checker and contact pages. Any guidance would be appreciated. HSc

Ahhhh Thanks for that.

When we set our whmcs to maintenance mode, the resulting page is correct except for that (Err 3) on the first line: Down for Maintenance (Err 3) The rest is fine. What does the (Err 3) part mean? note that this was present under v6.3 and under current v7.1.2

Hi, Can I join in on this thread as I am experiencing the same issue today? (also V 6.3.1) The difference is that expiry and due dates are the same. I also went to the client's summary page, check-boxed the domain in question, clicked on "invoice selected items" and NOTHING. Zero invoices generated. Any ideas?

Hello, We have finally upgraded to 6.3.1 and outbound Emails are defaulting to Times. Previous installation used Helvetica which was the default font. General Settings > Mail tab > Global Email CSS Styling seems to show Helvetica as first font. Anyone with an idea on problem? HSc

Ditto here. Also had other issues with Enom clients yesterday (Managed DNS + Email Forwarding) so perhaps all related to something done on the Enom backend. Perhaps OP could change subject on this thread until you absolutely determine that the cause is as your subject says. I suggest the subject be the error code we all received: "Error: An invalid command was specified"

Yes, I think the new rules would permit an Email asking them to log back in. I just can't imagine *my* customers actually doing so. Most would just ignore it and thereby be unsubbed by law. The vast majority of emails that I've been getting from Canadian companies who are in the same boat all have a "click to continue receiving" email link. Much like a "unsubscribe" link in reverse.

There's a new Canadian law taking effect on July 1, 2014 affecting all mailing lists. Effectively, any exiting mailing list must be re-approved by the customer. We can't offer them an Opt-out, we have to offer an OPT-IN to continue. An Opt-out will be in contravention of the new law. Is there any way to set ALL to Opt-out so that we can then send an Email with instructions on how to Opt-in? Any other ideas or suggestions? Thanks, HSc

Thanks! HSc