This isn't resolved, been with the software years and their support is miserable, on high priority 36 hours still no reply.
Yes, the software is good but I am beginning to side with sampras99 and they cannot deal with their customers in this way, yep maybe 500,000 customers - in that case they should engage more knowledgable staff!
I,m on the monthly subscription - no branding and could have purchased the software 5 times over by now, so without support what is the point!