kingsce1

good...the problem is that the real email is not delivered to support@... I only get the notifications at the admin email and thats it....... hope you get me now

yhh they are real emails

i expect to receive notifications in support@mydomain.com when a support ticket is opened instead of the admin email....eg I have a billing department with billing@mydomain.com assigned to that department and also a support department with support@mydomian.com..... so when a ticket is opened to the billing department, i expect to get a notification in billing@mydomain.com..... but i always get notifications in the admin email when a ticket is opened to either support or billing...hope you get me now

i Am actually the Admin and only staff

when a support ticket is opened notifications are sent to the admin email instead of the support departments email...why is that?.. eg. i have 2 departments which is billing(billing@mydomain.com) and support(support@mydomain.com).... now when a user submits a tick to the support it is supposed to send a notification to support@mydomain.com and same goes for billing too but in this case it is always sent to my admin email(the main email i used to sign up)

when a support ticket is opened notifications are sent to the admin email instead of the support departments email...why is that?