Media Corp.

Ya, for sure. It's simply an Order Confirmation, so I'm not too concerned. What caught my attention was the blank lines between 'Amount' and 'Total Due', which made me think the 'Tax Due' field should be in that space. Thanks for your help, isdoo. If someone can confirm whether or not the 'Tax Due' is 'normally' included in the Order Confirmation email, that would be a big help. Thanks

Hello, The 'Order Confirmation' email that is automatically sent to clients after they've placed an order is NOT showing the Tax Due. It shows 'Amount' and then a few blank lines, and then the 'Total Due' Like this: ____________________________________________________________ Order Number: 5559827202 Product/Service: Web Hosting - CORPORATE Package (mydomain.com) Billing Cycle: Annually Amount: $260.00 CAD Total: $275.60 CAD You will receive an email from us once your account has been setup. _____________________________________________________________ Is this normal? Should the 'Tax Due' show on the Order Confirmation email? Thanks in advance.

Great! Thanks isdoo.

Can anyone help me with this please?

Hello, We are a Canadian company and therefore charge Federal Tax (GST) on some products. In the General Configuration >Tax Setup, we have created the Tax Rule and named it 'GST'. When we generate an invoice, the Tax Rule Name (GST in this case) is not showing on the invoice. WHMCS is generating the invoice with '6.00% Tax Due:', which is correct, but we need our invoices to read 'GST' and the rate (currently 6.00%). How do we do this? I'm assuming we'll need to edit the phpconfig.php but hopefully there's a simpler solution. Thanks, Derek

I'm using CS3 on a MacBook Pro. It's not auto-cropping. Even with the pink background and the blue circle...the blue circle is really pixelated and looks horrible. I'm going to have to forget about the logo idea. I've created and uploaded a white image that fits the same dimensions as the stock logo (175 x 78px). Now PDF invoices appear to have no logo at all (which will have to do). I wish this worked though. Seems like a very simple concept, but it's broken.

If I upload a logo that is a BLUE square with the same dimensions as the included WHMCS logo, it looks as it should. If I upload a logo that is a WHITE square with the same dimensions AND a BLUE circle in the middle, it ends up getting STETCHED so that the BLUE circle matches the dimensions of the stock logo. If I upload that same logo with a pink background (instead of white) it works fine. It seems to be ignoring the white background of the logo and scaling up the blue circle. Weird! So, it seems as though I must use a logo that is the same size as the stock logo, and NOT have whitespace around it. The logo must be coloured. Any thoughts? Thanks, Derek

I've tried by keeping the HEIGHT of the original logo (78px). I simply used a circle with that diameter. I will now try retaining the WIDTH as well. Thanks

Hi there, I am configuring our PDF setup for invoices. All I've done is upload our logo to the /clients/images/ folder with the filename 'logo.jpg' When I create a test invoice, I get a weird format. The logo seems to be stretched to 2-3 times the size it should be. I'm not sure how to include the screenshot (sorry). I then went and made a simple circle in blue at a width and height of 78px (the same height as the default WHMCS logo) and uploaded it. It too blows up and goes in behind that grey bar of the invoice. Have any of you experienced this? I've tried everything and it keeps coming up with this huge, pixelated image. Thanks, Derek I have not made any changes to pdfconfig.php.

LOL Sounds good to me!

Hi Jordan...I believe Trine was the only one who suggested that signup/payment etc would be insecure. webresellers informed me otherwise (as you've confirmed). I just wanted to double-check with the 'pros' and you're answers have confirmed what I thought. WHMCS is fully secured. Connection to cPanel from client area is not (in my case). Thanks again everyone. I'd be lost without you all as a resource. -Derek

This is exactly what we're experiencing. When a client tries to login to their cPanel via their Client Area on our corporate website, the warning (correctly) informs our client that the security certificate of our website (the client area) and the security certificate of the server where their shared hosting is, don't match. This makes sense. I don't think there is any other way to make this work (aside from VPS or Dedicated). They only way, as webresellers suggested, is to disable the Secure Connection for the server configuration in WHMCS. We agree, Trine, that SSL is important. We have a dedicated IP and an SSL installed and WHMCS is running within the cert. The only issue we're experiencing is when a client tries to connect to their cPanel from within our Client Area. With 'Secure Connection' for cPanel DISABLED within our WHMCS system, does this mean client signups/orders/payments are NON-Secure? When I test the system as a client I am still seeing the HTTPS and the locked icon. Your suggestions are very helpful. Thanks again.

Perfect! Thanks so much for the help. I really appreciate it! -Derek

Thanks for the help. That will have to be the way we do it. If I remove the SECURE CONNECTION as you've suggested, does this mean all orders etc via our order form will be non-secure connections? What about credit card processing etc...? I'm new to WHMCS! Thanks again.

We do have our own SSL cert and dedicated IP, which WHMCS is installed on. Our clients are on a Hostgator shared server (the one we are also on). We are not able to get an SSL cert for Hostgator's server are we? Thanks for the help.