rammy85

Honestly who do I have to kill to get a hold of your customer service? Your ticketting system is useless and your staff NEVER respond

Hey guys. Im having an issue. My first client is trying to purchase a domain name. Says she tried to pay with paypal and got an error message. The order came through for the domain and the account was created, but payment not received. The client has authorised me to complete the transaction via their account. I log into the account and the invoice is there. But when I select payment options (paypal or credit card/stripe) it is not showing up on the invoice. What can I do to combat this? The API details for both paypal and stripe have been entered correctly. I double and triple checked.