Boxne

Hi Martin101, You can see all of your suspended accounts by navigating to Clients > Products/Services. You'll then want to click Search/Filter Find Status then choose dropdown option Suspended. This should show you all suspended accounts at the present time, if you have setup automation correctly, accounts status' will change afer X days from Suspended to Cancelled/Terminated. Thank you.

Thank you for your reply. We verified it was not the template by applying one of the default templates for our main billing page as well as Shopping Cards. We do have a level 1 Tax Rule in place for California residents only at 7.50%, once i removed this rule, discounts were no longer being applied. Why would this be causing an issue? Shouldn't it be adding 7.50% to California Residents, rather than removing it for everyone? Thank you again for your assistance.

Hi, We are currently experiencing a WHMCS configuration issue when ordering any of our products. When you navigate to our customer portal (WHMCS) and order any of our products the product price is not the set price in WHMCS, it's a few dollars lower. I've created a bare bone product and the pricing is still discounted, where would a configuration like this live? Not sure how to resolve this issue and need your help. Thank you!