Ijan

We are experiencing an issue with credit card invoices being generated after being paid, the time periods are nearly the same only a couple of days apart in most cases. An example is below. A customers due date is on the 1st of each month, Jan, Feb and March were invoiced correctly but the due date for the invoice for April was the 31st March for the period (03/31/2008 - 04/30/2008), this invoice was paid on the 08th April and also on the 8th another invoice was generated but for the period (04/01/2008 - 04/30/2008) which is the correct billing sequence. The invoice for February is unpaid and we believe this may have some relation to the issue. If anyone else has experience this or instances similar to this please let us know what you have found out! Thanks! Ijan

Hi Guys, We have also recently upgraded to 3.4 as well. I have changed the reminder dates to 30, 15, 10, 5, 1 and ill let you know if this makes a difference.

Hi Guys, We are experiencing the same issue, our renewals are not being sent. If anyone else is experiencing please let us know.

Hi, I'm trying upload a file to the support> downloads> add downloads area to a folder i have created "Reseller downloads" so that our clients when logged in can download software. I upload the file via the "file upload" option and once complete on testing the download it remains around 4kb not the 6mb it is meant to be?! - I have tried using Firefox and IE6 to perform the upload - The file is WHMCS v3.3.3.0 (zip) Any help would be greatly appreciated!

George..... Thank you for your reply!

Hi! I'm after some clarification regarding some of the options with the affiliate program so i hope you can all help 1. After going to - Configuration > General Configuration > Affiliates ; there is the option "Affiliate Earning Percentage" is this a percentage payout that each affiliate will receive on an ongoing basis (per billing cycle) relating to the referrals that they have sent to us? IE: If they refer 10 customers and it is set to 10% they will receive 10% of the service fee on an ongoing basis. 2. In Configuration > Products and Services > Selecting to "edit" a package > Affiliates ; I believe Affiliate Pay Type reflects Affiliate Pay Amount so selecting "Percentage" then 10.00 would be 10% but how does the option "Affiliate One Time" work and how does it affect the payouts to the affiliate? From what i understand it only pays out once for the purchase of the package but then does this then stop the affiliate from receiving ongoing payments for the referring the customer to us? I hope this makes some sense! Looking forward to your replies.

Hi, When using IE6 i placed a new order then tried to login as an existing user "I am an existing customer and wish to add this order to my account" but i had forgotten my password so i had it resent by using the "The e-mail address or password is incorrect. Please try again." option. Once i had my password sent to me i was unable to click back to complete my order, at this stage do we need to create a whole new order or is there a way to go back to the last step?