mixx941

Thanks Matt, that worked fine. -Mark

Hi everyone. I just updated our WHMCS to version 3.3.0 (from 3.2.1) and I noticed that our template was not being displayed correctly. I looked into it and the files that we have included into header.tpl no longer seem to be included so the page looked way off. I have added the code from the include files directly into header.tpl for now which works fine, but is anyone else experiencing this issue of the template "include" function not working after an update? The code was like: {include file="head.inc"} {include file="navbar.js"} ...but it doesn't get included anymore. Thanks! -Mark

Hi. I've noticed a minor bug in the email that gets sent to the client when a response is made to a ticket. If the admin responding selects something like "Set to In Progress and Return to Ticket View", the email that gets sent to the client still shows the status as "Answered" instead of "In Progress" or "On Hold" or whatever was selected: Thanks -Mark

Hi everyone. I'm wondering, how does the MB import script handle PayPal subscriptions? I did a test import using my trial license but it wouldn't allow the default gateway to be PayPal subscriptions (only PayPal Invoices). A good portion of customers have subscriptions already created and I see the instruction to change the IPN URL in PayPal to point to WHMCS, but I'm wondering how WHMCS will handle it and if I need to do anything else in WHMCS itself as far as importing with subscriptions. Thanks in advance. -Mark

Thanks for your responses. Glad to hear about item 1 . On feature suggestion 4, I think the filtering by dates would be a great addition as well for even more flexability as you said. I still think though there should be an actual status for Overdue (like Paid, Unpaid, etc) for an easy/quick view of all overdue invoices, and so clients could actually see that status of "Overdue" too as opposed to just "Unpaid". Perhaps add in the Overdue status type and then the daily maintenance script that is run via cron could do "if today's date is past the due date for this invoice, then change it's status to Overdue (if it isn't already)". Then the client actually sees the "Overdue" status in their invoice list and on the invoices themselves, and then an admin could further filter by the dates as you said to drill down and only show invoices that are X days overdue, etc to then act according to their policies such as contacting the client, suspending manually, etc. Thanks again. -Mark

Hi everyone. My free trial license is set to expire in one day and I really like WHMCS. I'm getting ready to order and switch but I have two quick questions first: 1) In the new v3 beta, I see this in the changelog: I'm running the beta now and I see no way to change this back to how it was previously (proper chronological order). Can this please be an option that could be set in the admin area to show them either way? Having messages displayed in chronological order is how most helpdesks and email works, so to me it definitely needs to have an option to be done that way (as it was previously done). 2) I'm wondering what the WHMCS staff thought of my feature suggestions (here). I understand it's hard to say for sure what may or may not happen in the future and I'm not asking for any definite answer, but I'm wondering general opinions from the WHMCS team about them and if there is a possibility of adding them at some point in the future. They're not show stopping issues, but I think they'd increase productivity for going through invoices and billing inquiries....and I think they would be fairly trivial to implement. Thanks very much in advance, and for such a great product. -Mark