thananit

I received the same issue 2 times. First Name Aganteng Last Name Rooterz Company Name DMASTERPIECE Email Address ardaloka2@gmail.com Address 1 dm Address 2 dm City dm State/Region Arizona Postcode 404404 Country US - United States Phone Number 086969696969 Date: 24/09/2014 23:30 IP Address: 108.170.46.130 Host: cl2.jollyworkshosting.com

About port no., I understand port 2222 is your standard directadmin.php But I didn't use port 2222 , I uesd port 4229 began set up WHMCS. Your support team send the directadmin.php (4229) to me and I upload by myself. And I confirm that I send details hosting's control panel xx.xxx.xx.xx:4229 ็However,this issue was the end that useless to dispute. Thank you

Finally, I have 3 points about this issue. 1. I send all hosting & FTP details that the hosting's control panel show my port. I think, the upgrade team should know what's port no.? Right? Your upgrade team should expert about progress more than me, I will pay this service. 2. After upgrade I can't accept the order that I quickly let the support team know by ticket but I wait more than 9 hours. 3.I followed this progress but I received a message about WHMCS services fee $30 for fast track support this issue. Now the message lose from ticket. I don't understand why your company will charge it? I should you ask your support team about fast track support fee better than ask me. Now,this issue has been solve after I post on forum and follow on the ticket. Thank you

This problem should not be happening because I have sent details of hosting before upgrading. and Why did you send me a message for pay a fast track support? You should immediately resolve this issue for clients.

Hello, My Ticket #KVC-302380 and solve already. (after I post on forums and follow them again) I was disappointed with the service. Errors caused by the upgrade, your team didn't attention to the details that I give and not aware of the problem that it affects to the clients business. Thank you

I order the upgrade service for $49.95 but your service was not 100% successful. After upgrade to new version 5.3.9 I can't accept the order on WHMCS's control panel that I open the ticket and wait more than 9 hours for solve this issue but no feedback. And I've just received a message about WHMCS services fee $30 for fast track support this issue that I think unfair because this issue should cover WHMCS responsibility and should immediately fix my problem because I pay for upgrade service that I think, it's convenience and no risk for me.

Hello, I try to set it follow guideline but It still generate the invoice number to #1 #2 #3 #4 #5 that I try more than 5 times to set it. I don't understand, what's incorrect point? Please help to see my screenshot. Thank you

I edit it completely. Thank you.

Hello, I need to set the invoice number look like a "AB-year-0111" and start the invoice number as follow my setting not #1 or #2 that I need start from 0111. I don't understand about set it. How to customize the invoice number? Please help to suggest me. Thank you

Thank you for your suggestion.

Hello, Now,I use the "thsarabun" font (Thai Font) but It's a very small. I try to check in invoicepdf.tpl but this file set font to freesans not thsarabun. How to increase the font size of invoice? Please suggest me. Thank you

I rename it already but still errors. I don't understand about it. I ask to support's WHMCS that not yet to answer or suggestion for long time. Can you suggest me other solutions? Help me please. Thank you very much

Thank you for your suggestion.

Hello, I found a problem with the change header & footer of the client area. My web developer edit codes header & footer.tpl and upload but the client area didn't change anything. I don't know he made the wrong step or not. I'm not sure this issue that reflect from new IP Address or not? I changed New IP Address for hosting and domain and I just submit reissued in my WHMCS's Account. Please suggest me. Thank you Thananit

Hello, I changed my IP address for my website that reflect from I moved the server yesterday. And I submited reissued WHMCS already. After that I restore all WHMCS files to new hosting (not new installation) but my license still show reissued status and old my IP Address. What's the next step? Please suggest me. Regards, Thananit