webguy2

Having the exact same problem and more since last upgrade. Database backup sent via email not working, client area throws "Oops" error message. You can't "Login as client", etc. My system was working perfectly before the upgrade. I do hate when they say it's a server config problem, when it only happens after I apply their upgrade. Now that I know there is a known issue, that I wasn't told about, I feel no better. Submitted a ticket last week and they apparently didn't dig too deep. The software is useless to me right now.

Then why am I locked out of the admin area? I submitted a ticket hours ago. I really do like the program and I appreciate the effort I know it takes to create, but this is a PITA, as is having to install the updates/security fixes. (I won't go into how many we've had to do in the past 2 months). I suggest an automated system to remotely update core files, see Joomla or WP. They already have us connecting to their system remotely when we login. Separate security fixes from updates/enhancements. - - - Updated - - - No reply from them yet, but now can login. Thank you.

They are not answering my support tickets... I can't even go back to any version as they are all vulnerable. Security Status Update As you may be aware, a security issue has been published which affects all known versions of WHMCS. We are currently aware of the issue and are working on a software update to prevent this attack vector from being successful. We will be publishing software updates for the versions in Active Development and LTS per our Long Term Support Policy: http://docs.whmcs.com/Long_Term_Support Please keep watch on our blog, facebook and twitter to receive the latest updates.

Updates yes...security fixes, different story. I paid for a program that is suppose to be secure. I didn't make it unsecure...

I didn't want to say that, but really... I already paid for a product that is suppose to work and be secure. We are handling financial transactions here. Apparently rolling back isn't an option either.

You give us a security update, because of an error in your coding. Now I am locked out of my admin area unless I pay for an annual "support and updates" fee. New versions with additional features and/or responses to support request...yes, that is worth asking for more money. Problem is....if we don't update, we have a security problem with your application. Not that it changes the situation, but why was I not informed of this before I applied the security patch? This doesn't seem right.