borzoid

I have done this several times. I don't know what I'm doing wrong. attached are screen shots of my whmcs automation settings and my cpanel Cron jobs

OK so every 5 minutes I am getting an email that says: Your WHMCS is configured to perform the Daily System Cron during the hour of 4 am. However, the Daily System Cron did not execute within that hour as expected Will I continue to get these until 4am? or is something wrong? And if I am still getting these after 4am. Then what do I do?

Thank you for the fast response. Using "/usr/bin/php -q /home/inpedigr/whmcsdata/crons/cron.php" is still triggering an error so will change that. The other settings are for every 5 minutes. Should I change the run time to try to get this to trigger again?

Hi, These are probably stupid questions but here goes. I'm trying to configure my cron job(s) and am looking at the docs and different tutorials online. -Some of the tuts say set the cron to run once daily. Others say every 5 minutes. -most of the different community posts I see reference 3 cron jobs but I can only find instructions for one. How many crons am I supposed to have and what are they? -I'm confused about the cron path. I am using cpanel. the automation settings page shows this: /usr/bin/php -q /home/inpedigr/whmcsdata/crons/cron.php however all of the tuts I've looked at only show this for the command php -q /home/inpedigr/whmcsdata/crons/cron.php . Which is it? I appreciate any help I can get. Thank you.

thank you - will look into that.

It is also - important, I think, that no matter what settings or templates or passwords I use - I keep getting spam support tickets. I have it set that users must be logged in to submit a ticket but these are not my users and I don't know how they are submitting the tickets.

OK - so I just got home and I checked that the emails were all sent back (after some serious delay time), at least the ones I sent to myself as having been sent from an IP address with a bad reputation. So, is there a way around that. I've had the issue with a couple other sites and even had the host write additional dkm entries to try to correct that issue. Short of getting a dedicated IP for myself (and my clients) I am not sure what else to do.

Yes it does

OK - in sending test messages to a client - I found that the "rich text editor" is not seeing anything I type in the message box. I have to switch that off in order to send the message. Could this be an issue that is affecting the automatically sent emails?

Hi, I've always struggled with getting the emails set up right. I am currently setting up a new wordpress site with templates included. However this should not affect emails sent from admin - or so I think. I as admin get the emails sent by the admin panel telling me about suspensions, unsuspenstions, etc... However if I try to send a message to a client (even myself) The email never gets delivered. I have gone through the troubleshooting section of the knowledgebase I have checked the activity logs (says emails were sent) checked the client emails tabs ( it says the emails were sent) I've checked email tracking in cpanel and it says the emails were sent and accepted. However they are never delivered, not even to the junk mail folder. Is there someone who can get on skype with me and I can share screens and you can tell me what I've done wrong? It would be greatly appreciated. Thank you.

The link to this knowledge base item gives a 404 page not found. Is there an updated link anyone can post? http://support.whmcs.com/knowledgeba...&catid=7&id=18

turns out there was a bug in my install and Matt fixed it. Thanks Matt.

thank you for responding hostleet, All of the data does match. Initially the domain was locked at bravenet - finally go it unlocked but it still didn't work. Bravenet then said that her privacy settings were the issue. Turned off that setting at bravenet and they say that it should now work. But we are getting the same error. I'm really at a loss as to what to do with this. Connie

Obviously I'm doing something wrong here but I can't figure it out. Client signed up and we created her site. Initially she just changed nameservers and her old registrar. Then she decided to transfer the domain to me. So I added a new order in the admin panel for her. Got the epp code, initiated the order and sent the invoice, which she paid. Then I got the message that the transfer failed. I went into the admin panel and two things. 1. It says there is no website associated with the domain 2. When I click the transfer button it come back with the error: {telno=Telephone Country Code/Telephone No. is invalid. Please note that only digits are allowed, name=Name is invalid., emailaddr=Emailaddr is invalid., zip=Zip is empty, address1=Address1 is invalid., country=Country is invalid., city=City is invalid.} So how can I get this to 1. transfer, and 2. be attached to her existing site. Thank you

I saw this too but then I realized that the http:// and www aren't supposed to be in there. - remove those and it shows correctly.

Hi, I tried to post in the tips and tricks forum and was told that I did not have permission to post there. I have posted there before but it has been a while. Has my account been deactivated? All I want to know is how long before a domain renewal is due, is the invoice created. I can find the schedule for the reminders but not for the invoice creation. Can I force an invoice at this time? Thank you

Last month one of my clients changed to paypal subscription payment - but set it up by e-check which of course takes longer and caused her to get an overdue notice - she emailed to ask about the notice. In looking into her account the invoice for last month does not appear in her invoice list. I can go to transactions, see the payment and invoice number and click on it. The invoice is there and complete. So why doesn't it appear in her invoice listing and how will this affect the payment processing since that was the invoice she started her subscription on? Currently paypal is showing this month's payment as "on hold" which is something I've never seen before.

Thank you for the responses, I am running version 4.1.2 (thank you john, I wasn't sure where to find that) and now that you mention it I do believe that all my changes are in the header and footer file.

Hi, I had the professional upgrade service done on December 8th. At that time my site was several versions out of date. I am now going to build a new theme but wanted to know if the frontend files were changed with the upgrade - should I download a clean copy and where do I get it from (I looked in the client area and couldn't find it). Thanks for your help

Thank you very much. Will get on it

I have a client who set up their account with me using a variation of the old domain - basically because they couldn't remember the registrar details or how to change nameservers. So she let her old domain lapse - it is now available and she wants to change her site with me to the old domain name. I know I would have to put an order in -but once that's paid for - exactly what do I need to change to get the new domain on the current account. She wants to let the domain she has now lapse. Thanks

Just to give you more info. I have automatic domain renewal checked and each TLD is set to renew with resellerclub

I recently upgraded to the most current version of WHMCS I have a domain reseller account through whmcs which I saw is now resellclub and I changed my domain registrar information to ResellerClub in whmcs admin domain registrar settings. My first domain "renewal" just came up and the customer paid the invoice. I logged into my whmcs admin and saw that the invoice was still pending but showed that payment was made. I accepted the invoice and checked the box "send to registrar" I then logged into my whmcs resellerclub account but there is no renewal for the domain in question. What am I doing wrong? do I have to manually renew each domain? Do I have my settings wrong for the domain registrar? Any help is appreciated Connie

OK - got the upgrade today. I have looked in the profile pages and cannot find the setting to "not generate invoices" so I can see if this is the problem. Where can I find this setting?

Looking deeper into this - although her payments are being credited to her account - those payments are not showing up in the transactions tab either