hekg

Hello, It seems that you said that after upgrading my server to PHP 7.4, I am encountering an IonCube error when using WHMCS. However, when I switch back to PHP 7.3, the error goes away and WHMCS works fine. The current version of IonCube installed on myt server is 1.0.40. :D

Hello, after upgrading my server to php 7.4 everything works fine except that WHMCS now gives me an ioncube error. If I switch back to php 7.3, the error goes away and whmcs works fine again. My currently installed version of ioncube is 1.0.40 Any suggestions will be appreciated.

We run Clamscan daily and this was the first time that this came up, however there were some other very old php files that were also flagged as trojans. Those were likely the culprits. Thanks

We just received this report from Clam antivirus on whmcs 5.3.13. Any word on this? whmcs/modules/reports/config.php: PHP.Trojan.Uploader FOUND whmcs/modules/reports/config.php: Removed. whmcs/modules/servers/enomssl/ini.php: PHP.Trojan.Uploader FOUND whmcs/modules/servers/enomssl/ini.php: Removed. whmcs/modules/security/yubico/option.php: PHP.Trojan.Uploader FOUND whmcs/modules/security/yubico/option.php: Removed.

Hello, i'm suddenly getting this fatal memory error when placing a new order through the admin page. This is the first time this has ever happened. What should I do besides increase the memory limit There should be a better solution other than just increasing the memory limit. Is 32mb too low for whmcs? Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 196608 bytes) in /home/whmcs/public_html/support/lang/english.php on line 534 Thanks HJ

Support dept helped me fix the problem. Here is the solution: This behaviour typically suggests the service is assigned to a product that no longer exists or the packageid value is 0. Please run the following command against your WHMCS database via the SQL tab of a tool such as phpmyadmin: SELECT * FROM `tblhosting`WHERE `packageid` =0 If it outputs any results, then it would seem to suggest my theory and you can run the following command to resolve the issue: UPDATE tblhosting SET packageid = '1' WHERE packageid = '0'; This will assign all the affected packages to your first product (assuming productid 1 exists in the tblproducts table) so you can then view the service details and manually assign it to the correct product in the admin area.

is there anybody from tech support in these forums?

I have one client's account that is erratic becasue the 'products' tab shows Service ID Not Found. But if I add a new product to his account then all other products do once again show up in the products tab. Then if I remove that test product and go back to the proudcts tab I see Service ID Not Found again. The only way to see this client's services appear in the products tab is by clicking a product in the client's 'Summary' tab. Please help

I believe that I fixed this issue by setting permissions to 755 on /pipe directory and on pipe/pipe.php file.

The problem was that we were using the same email address for the main whmcs admin and also for the support department. Changed admin email and now all is ok

Submitted this to support hours ago but no reply yet. We're having a problem with our whmcs running the most recent version where every time that somebody contacts us via contact form, we receive repeated duplicate emails from the system informing us about the contact submission. Also, the emails that we receive have very large spacing between each line and paragraph so it makes those emails extremely long and hard to ready. Pelase advise.

I created a new paypal account and would like to use this new account exclusively with my Whmcs but how can I transfer all of the previous paypal account subscriptions? Is it possible to do this without requiring clients to subscribe again? Thanks

No we just follow the patch instructions of uploading the new files and then just opening the admin page. Will give that a shot on the next patch. Thanks

Every time a new security patch is released, we patch as per the instructions and yes we note the correct patch for our correct version number. We upload the files and then whmcs is gone, only blank pages appear when trying to access it. Every time we try to use patches! Why even bother with patches if we always have to then download the full package, upload the whole thing including our custom templates just to get it working again. What's the problem? Do we first need to tell whmcs to use the default templates before patching or something??

Hello all, My whmcs contact form is not working since the last upgrade I believe. When a user fills out the contact form at /whmcs/contact.php and submits it, it takes them directly to the login page and nothing else happens and their contact info is never delivered to us. Are there some missing files somewhere that I need to add manually or something? Please advise thank you