I am also having a pretty poor support service from WHMCS. I totally understand that they may have a backlog of queries but it simply does not help that I havent had a response for weeks on my query. The problem is a show stopper and no matter how much I express the critical nature of the query it goes totally unheard. I even stopped adding new tickets in the hope that my old tickets dont get bumped down the queue. What the heck do I do?