cirrus

try trailing slashes / before and after the path for example... /home/user/public_html/folder/

I have been working with WHMCS support on this after sending the output of a cron debug their prognosis was the following Please see transcript below..... At the end of the output we can see that a fatal error is occurring which is terminating the cron job early: Fatal error: Uncaught exception 'Illuminate\Database\QueryException' with message 'SQLSTATE[HY000]: General error: 2006 MySQL server has gone away (SQL: select * from `tblconfiguration` where `setting` = SystemStatsCache limit 1) (SQL: select * from `tblconfiguration` where `setting` = SystemStatsCache limit 1)' in /home/user/public_html/includes/classes/WHMCS/Terminus.php:0 This error message indicates that your MySQL server is closing the connection. Please try increasing the timeout values for your MySQL server to keep the connection alive longer and it should resolve your issue. You will need to consult with your web hosting provider or server admin for assistance with this, as it is a server configuration issue. Hope that might help anyone.

I have run the following cron configs /opt/php53/bin/php-cgi -q /home/user/public_html/custom_admin/cron.php php -q /home/user/public_html/crons/cron.php php -q /home/user/public_html/custom_admin/cron.php and they all seem to work or so say the logs in (Utilities > Logs > Activity Logs) but I still don't get the backup file email.

@ keneso - The email address that the database backups are going to would that be a gmail or google apps account, just wanting to eliminate some possibilities, my backups were going to an email on my own domain which sits in a Google apps account so I use gmail.

ok an update to my previous post, I noticed that my last successful database email that I received before upgrading did not have "Cron Job: Completed" so its likely that my last post may not be of any use.

I have the same problem as you, I ran a series of crons testing the configurations that I had previously and the configurations listed in the Automated Settings in v 6.0.1 but I still do not get any email messages like I used to with 5.3.13. After checking the activity logs in (Utilities > Logs > Activity Logs) my crons are running but I saw a post about no "Cron Job: Completed" in the activity log and apparently suggesting the cron is being terminated prematurely by the server and to increase the memory_limit settings in the server's php.ini to 64M or 128MB Here is the URL to that post however it is 4 years old, things might have changed since then http://forum.whmcs.com/showthread.php?37156-WHMCS-Cron-Job-Activity-report-mail-not-send&highlight=cron In the meantime I continue to have the same problem... will update if I ever get it fixed.

Hey thanks for the tip I followed through with updating then did the upgrade of 6.0.0 and then updated to 6.0.1 all good now.

Trying to upgrade with V6 I get the following Fatal error: The file /home/user/public_html/admin/login.php was encoded with the PHP 5.3 ionCube Encoder and requires PHP 5.3 to be installed. in Unknown on line 0 Hosted with Hostgator running PHP version 5.4.38 does this mean I have to downgrade to PHP 5.3?, I haven't had any issues with previous WHMCS upgrades running PHP 5.4 Hopefully someone can help with this.

Hi I am trying to put a Conditional Display into the Invoice Created Email does anyone know what the variable is for Product Name I have tried the following $product_service.name $product_service_name $service_product.name $service_product_name Not actually sure if the above variables are related to the Product Name The Product Name I am trying to capture is listed Group Name: Domains Services Type: Other Product/Service Product Name: Annual Domain Name Renewal The conditional display I am trying to get working looks like this {if $product_service_name eq "Annual Domain Name Renewal"} Annual Domain Name Renewal Invoice {else} Web Hosting Invoice {/if} But in the email does not matter what variable I use for the Product Name the text in the email always says Web Hosting Invoice Anyone got any ideas

Hi John thanks for your response, I too though the Prorata Billing would answer my question unfortunately it didn't however I created another thread on something that happened in my WHMCS which partly relates to my question here, since then after much logistical thinking it sounds like I may have answered my own question in Q2 of this thread. Under Clients > Products Services the "Next Due Date" seems to be not the date the next invoice will be created as I believed it to be but infact the next "Due Payment Date". By setting the next due payment date to 10/28/2011 and setting the number of days in Set Up > Automation Settings > Invoice Generation to 27 days before the due payment date to generate invoices I believe that the next lot of recurring invoices will go out on the 1st of the month (10/01/2011). Now all I need is for someone to clarify for me that this is correct.

Hi John, Invoice created date is 09/04/2011 Payment due date is 09/28/2011. However I think I may have worked this out. Under Clients > Products Services the "Next Due Date" seems to be not the date the next invoice will be created as I believed it to be but infact the next "Due Payment Date". By setting the next due payment date to 10/28/2011 and setting the number of days in Set Up > Automation Settings > Invoice Generation to 27 days before the due payment date to generate invoices I believe that the next lot of recurring invoices will go out on the 1st of the month (10/01/2011). Hopefully someone can clarify for me that this is correct.

Hi thanks for your reply great input your idea worked like you Im still trying to get my head around question 2 will keep searching to find an answer and post back

Hi Im new to WHMCS I send invoices out to my clients on the first day of every month. My first run was 01 September 2011. This morning 04 September my WHMCS created new invoices again and sent these out again even though they are not due out again until 01 October. Have checked my Automation and General settings everything seems to be in order Im really confused about this anyone have any idea on why WHMCS would send recurring invoices before they should go out .

Using Version 4.5.2 Hi I have two questions which I am finding really difficult to get my head around and wondering if someone can help me Question 1 - I want to create all client first orders manually, 1 month in advance, I am using the Add new order function as suggested in the Documentation, however I need the orders to have the following ie: Invoice Date: 09/01/2011 (this is no problem it created automatically) Due Date: 09/28/2011 Period Covered (10/01/2011 - 10/30/2011) When I create the order I cannot find anywhere to add/change the Due Date and Period Covered details, so in turn I create the order then change the Due Date and the Period Covered Dates manually (in options) My question is will these manual changes I made remain in future recurring invoices Just trying to get my head around the logistics of how this works correctly Question 2 - In the automation settings under the Billing settings Invoice Generation - I have set to 27 days as I want all payments due on the 28th of each month whats confusing for me is when I create an order the the Due date is always on the date the order is created unless manually changed so how would I create and invoice that sets the payment date to the 28th of each month. Or would changing this manually the first time create future recurring invoices with payment date on the 28th of the following month and so on

Hi am trying to get a Pricing option configured in Products and Services where the subtotal price equals 21.695 + 15% tax = 24.95 however I cannot save the value 21.695 seems like WHMCS will only save whole number values if I do whole numbers I get .... 21.69 + 15% tax = 24.94 21.70 + 15% tax = 24.96 If I manually overide this when creating a new Order it works I get the value 21.70 but the total figure 24.95 which is what I need so that's fine, my question is will this value stay as recurring each month or do I need to manually over-ride every month