Well obviously you didn't take the feedback strong enough, because you have not changed anything. I have less than 10 clients that I host sites for and have used your product for other things. I am just a small guy here. This weekend I had to move to a new server and I went to your site to buy a year of support, thought it would be $150, which I would have easily paid for, compared to $45 in the past, but holy hell. My little business breaks even, maybe a little change afterward. I only deal with niche sites/businesses etc. Now I can't get your "old software" to work on the new server. I am beyond pissed at this and now looking at buying ClientExec and having to move everything over there. I would have gladly paid to upgrade my software, but this monthly fee is highway robbery as not every "host" has a ton of clients.
I know this post is old, but I miss all this stuff last April. What a way to screw us original guys.