Sefket

I am a Sales Representative of a Web Hosting Company, and there is one thing that I encountered that if it got fixed, it would be greatly appreciated. If someone needs Tech Support on Live Chat and a Tech Support person isn't present, I go into WHMCS Administration area, create a new ticket for them but then it only says I can make a ticket for only "Sales". Is it possible to fix this so I can submit tickets for Tech and Billing also? Thanks, Sefket