canuckhost

Thanks! That solved it. Perhaps the documentation can be updated to make this more clear. Cheers canuckhost

Hello, I want to change the next due date on a client's product and have a prorata invoice generated accordingly. On the "Pricing" tab of the product's set-up page I have the "Prorata Billing" option checked (enabled). According to WHMCS documentation here (http://docs.whmcs.com/Products_Management#Mass_Updating_Services.2FAddons.2FDomains) I should have a "Create Prorata Invoice checkbox" on the screen but, I do not have one. How do I do this? Is this a bug or bad documentation or am I missing something here? Thanks canuckhost

Thanks for your quick reply, we will try the suggestion for #1. However, our issue #2 is not for the domain registrars page, it is for the configgateways.php (payment gateways - which seems related to our issue #1)

Hello, We have 2 issues that we are unable to resolve. They are: 1) Credit cards on file are no longer charged for due invoices during the cron each night 2) We can no longer get to /configgateways.php when logged into admin Note... I am able to process credit card payments via the "attempt capture" option without any problems. It seems that these issues started around the time we applied the last patch (5.2.12). Any ideas? canuckhost

Hello, I want to change my domain name pricing but only for NEW registrations or transfers to me. If you are already with me, I don't want you to be charged the new price, I want you to be charged your old/current price. So, if I simply update the pricing in WHMCS... will the new automatically be applied to renewals for customers that are in the system prior to the change? Thanks in advance for any insight. canuckhost

Interesting... will take a closer look at that. canuckhost

Hello, I need to find the best way to have 2 different prices for the same domain extension (e.g. .com). Coupons are not a good solution for me. Some customers need to be charged one price while others need to be charged another. What is the best way to set this up? Thanks canuckhost

Hello, I am looking for someone that is extremely familiar with WHMCS to assist us with tweaking and adjusting how our installation is configured, answer some general questions and make suggestions as to how we can use it better. Possibly this would be an ongoing arrangement as our business grows but have a small list of things to do right now (ideally today or tomorrow morning Eastern Time). Telephone or Skype or something similar is preferred. Clear english is required. I will gladly pay a fair rate. canuckhost

Hi all, Does anyone know of an easy way to see a list / report of the new invoices that WHMCS will generate overnight (next cron run)? Thanks in advance, canuckhost

Hello, I have recently acquired a HELM 4 server and have run into a bit an issue where my reseller clients no longer see their own customers, etc. when they are logged in. I am looking for some assistance, training and guidance on HELM 4 in general. Via Skype, phone or teamviewer, etc. preferred. I am willing to pay a reasonable fee for your time. I am looking for a clear, English-speaking person. Please let me know if you can help. canuckhost

Hi all, Here is my situation. I have a client that pays annually with a due date of Sept. 1st. However, he wants to change his billing period so that it runs April 1 - March 31 each year beginning April of 2013. He has already paid the invoice we sent to him covering Sept 1, 2012 - Aug 31, 2013. What I want to do is this... 1) Change his "Next Due Date" to be Apr 1, 2013 2) When Apr 1, 2013 approaches, I want the invoice he is sent to show the usual amount (for a full year of service) but also show a credit for the pre-payment he just made that would cover him from April 1 - end Aug, 2013) and then charge his card for the difference. I looked at the "Create Prorata Invoice" in the documentation (http://docs.whmcs.com/Products_Management) and it seems to be close to what I want to do but... I don't see a checkbox for "Create Prorata Invoice" in the client's "Products/Services" tab. Also, I'm not even sure if that help article is going to do address what I really need to do here. Also, 1 additional detail.... The invoice is for 1 year of hosting and a 1 year domain renewal, so... whatever I have to "click on" or do needs to take into account this change for both items. Thanks in advance for any help. canuckhost

I have run the {debug} on a few of the suspect pages where the navigation is located... (clientareaaddcontacts.tpl, clientareadetails.tpl, clientareacreditcard.tpl) When I searched each of the debug pop up windows for the above pages....I don't see any instances of "$ccenabled" anywhere. What does this mean? What’s the next step? Thanks in advance canuckhost

Thanks for the reply but... any chance someone can point me to step-by-step instructions on how to do a "smarty debug dump"? Cheers canuckhost

Hello, My issue is that the "My Details" navigation does not include the "Change Credit Card Details" link in a new template I have created for the client area. When I switch the template back to "classic" The "change credit card details" link appears. When looking at the code for my custom template it looks like its trying to pull in that link but it isn't appearing on the page. Any ideas? <div class="contentbox"> <a href="{$smarty.server.PHP_SELF}?action=details">{$LANG.clientareanavdetails}</a> | <a href="{$smarty.server.PHP_SELF}?action=contacts">{$LANG.clientareanavcontacts}</a> | <strong>{$LANG.clientareanavaddcontact}</strong>{if $ccenabled} | <a href="{$smarty.server.PHP_SELF}?action=creditcard">{$LANG.clientareanavchangecc}</a>{/if} | <a href="{$smarty.server.PHP_SELF}?action=changepw">{$LANG.clientareanavchangepw}</a> | <a href="{$smarty.server.PHP_SELF}?action=changesq">{$LANG.clientareanavsecurityquestions}</a> </div> Thanks in advance for any help. canuckhost

We feel for Matt and his team! We wish you the best in dealing with this. Canuckhost

OMG!!!!!!!! Thanks.... how did I miss that!!!?? Thanks so much! canuckhost

Hi there, I have a few clients that have hosting packages (Products, that are not set up as being "free") that I don't to charge them for. I don't think I can just change the product(s) they are using to "free" because those same products are in use by a large number of paying clients. What's the best way to do this? I am ok if the clients are sent an invoice showing either a price of "$0.00" or... the regular price with a discount equal to the invoice amount bringing the final total to zero. Any ideas? canuckhost

Hi all, I thought I would share the solution that worked for me here (courtesy of WHMCS support, thanks!): "The simplest solution for each of these clients is to move the "Next Due Date" for the product affected on the Products/Services tab one day back into the past. So if they were due on Feb 2nd, move it back to Feb 1st. You would then click "Save Changes" and try to invoice them again using either method you used previously. Otherwise, WHMCS will not be able to invoice those clients for the billing cycle. Doing this forces it to. Once their invoice has been paid, you can then move the due date forward one day to bring their next due date up to the proper date."

Hi all, I have some clients I acquired from another host. I used the WHMCS - to - WHMCS merge script to get them into my system. There are a few clients with a "Next Due Date" that is in the past (late last month, early this month) that need to be billed. If I go to their Summary page and click the "Generate Due Invoices", nothing happens (which I sort of expected). When I scrolled down to the bottom of the Summary page in 1 case, I checked the box beside the Product I want to invoice and then clicked on the "Invoice Selected Items" button an invoice was generated but in the details of the invoice the date range for the NEXT billing period was shown instead of the current period I am trying to bill for. EXAMPLE: Client's "Next Due Date" is say, Feb 2, 2012 for a semi-annual deal. They should have been sent an invoice and paid it but the previous host never billed them and I took the client over and moved them to my system AFTER Feb 2, so now I need to bill them for the current period. When I clicked on the "Invoice Selected Items" items on their Summary page, an invoice was generated that said the invoice was covering the period of May 3-Aug 2, instead of the current period of Feb 3 - May 2. How do I do this correctly? Thanks canuckhost

Hi Alexander, Are both companies on the same version of WHMCS? Only SOME of the data from one needs to be ported over or can it ALL be ported (and then delete what you don't need from the receiving installation)? canuckhost

Hello all, Late last week we ran into an issue with our WHMCS after we moved it to a new server. We were in real pinch and I contacted Frank Laszlo via his web site after seeing some his posts throughout these forums. He responded within minutes and offered assistance and ultimately was a great help. I just wanted to tip my hat to Frank and can say that I would not hesitate to recommend him to anyone! Thanks Frank! Canuckhost

We had the same error (Windows 2003, HELM not Plesk).... "Strict Mode" (on MySQL) was enabled and needed to be disabled.

Hello, I have a WHMCS 5.x installed and populated with some existing clients, products etc. I have acquired some customers from another host that is also using WHMCS 5.x He has provided me with the following csv files related to the clients I purchased: clients.csv domains.csv products.csv tblcontacts.csv tblhostingaddons.csv tblproducts.csv What is the most efficient, safe way to get this data into my own installation of WHMCS 5.x This is an extremely time sensitive issue. Any help would be greatly appreciated. Thanks Kevin

I need this too... anyone done it?

Please contact me regarding your PsiGate inquiries. Best regards, Kevin