Domain already renewed error

[macconnect]

In the last month we've suddenly seen the following:

 

1. Customer's domain is due for renewal

2. WHMCS auto-generates renewal order as expected

3. WHMCS auto-charges customers credit card as expected

4. WHMCS updates the "Next Due Date" to reflect the renewal

5. Order sits as a "pending order" and never gets submitted to the registar (OpenSRS)

6. Manually submitting the order to the registrar results in failure with "domain already renewed"

 

In this case our only recourse is to manually renew the domain from inside the OpenSRS management interface. We then manually accept the order inside WHMCS while unchecking the "submit to registrar" box.

 

Our WHMCS system has been running without issue for almost two full years now. Any ideas what could be causing this? Orders for new domains seems to be working perfectly.

[rob897]

In the last month we've suddenly seen the following:

 

1. Customer's domain is due for renewal

2. WHMCS auto-generates renewal order as expected

3. WHMCS auto-charges customers credit card as expected

4. WHMCS updates the "Next Due Date" to reflect the renewal

5. Order sits as a "pending order" and never gets submitted to the registar (OpenSRS)

6. Manually submitting the order to the registrar results in failure with "domain already renewed"

 

In this case our only recourse is to manually renew the domain from inside the OpenSRS management interface. We then manually accept the order inside WHMCS while unchecking the "submit to registrar" box.

 

Our WHMCS system has been running without issue for almost two full years now. Any ideas what could be causing this? Orders for new domains seems to be working perfectly.

 

We are having the EXACT same issues, please advise cause this shouldn't be happening.

[ecohosting]

Same here.