homeearners Posted November 8, 2009 Share Posted November 8, 2009 I followed the documentation to this part Blank Pages Blank pages can be caused by errors in your customisations to modules or templates, missing files or if your server doesn't meet the minimum requirements for WHMCS. To see exactly what the issue is, you need to ensure display_errors are set to On in your servers php.ini file and the error_reporting level set to 6143. Then add the line $display_errors=true; to your WHMCS configuration.php file and revisit the page. An error message occuring will be shown if it's a PHP error. Once finished testing, remove the line again from the WHMCS config file. and here are the errors I'm getting. Warning: Smarty error: unable to read resource: "v4/header.tpl" in /home/heartuvg/public_html/host/includes/smarty/Smarty.class.php on line 1093 Warning: Smarty error: unable to read resource: "v4/homepage.tpl" in /home/heartuvg/public_html/host/includes/smarty/Smarty.class.php on line 1093 Warning: Smarty error: unable to read resource: "v4/footer.tpl" in /home/heartuvg/public_html/host/includes/smarty/Smarty.class.php on line 1093 Now I'm stuck. Filer permissions are set to 644 and folders are 755 as per server requirements on hostgator. I need help getting this fixed please. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted November 8, 2009 Share Posted November 8, 2009 You would seem to be missing the v4 directory in admin/templates upload the missing files and it should work. 0 Quote Link to comment Share on other sites More sharing options...
homeearners Posted November 9, 2009 Author Share Posted November 9, 2009 thanks Sparky. Any idea about this? I'd be curious as to what's causing me not to get all the files when I'm just using the cpanel and uploading them as zips. This has been happening a lot lately. I'm beginning to think my server has an issue somewhere. 0 Quote Link to comment Share on other sites More sharing options...
homeearners Posted November 9, 2009 Author Share Posted November 9, 2009 (edited) The v4 directory is there. I changed the admin template to a different name as suggested in the docs. the path above isn't going to the admin folder or the folder I renamed it to.. so how can it be there? shouldn't it be in the includes folder? I'm a tad confused by this. I'm seeing that it can't be read in includes/smarty/smarty class.php is there a space in the filename? would that do anything? I'm just trying to figure out why it's not working and I'm getting more and more turned around. should v4 be in admin or includes? I changed the admin directory to "owner" and put the code in the config.php file as it said to. /home/heartuvg/public_html/host/includes/smarty/Smarty.class.php on line 1093 Warning: Smarty error: unable to read resource: "v4/homepage.tpl" in /home/heartuvg/public_html/host/includes/smarty/Smarty.class.php on line 1093 Warning: Smarty error: unable to read resource: "v4/footer.tpl" in /home/heartuvg/public_html/host/includes/smarty/Smarty.class.php on line 1093 Edited November 9, 2009 by homeearners 0 Quote Link to comment Share on other sites More sharing options...
homeearners Posted November 9, 2009 Author Share Posted November 9, 2009 (edited) found what it was. I had left out a directory in the path in configuration.php. $templates_compiledir = "/home/heartuvg/public_html/host/templates_c/"; $attachments_dir = "/home/heartuvg/public_html/host/attachments/"; $downloads_dir = "/home/heartuvg/public_html/host/downloads/"; $customadminpath = "/home/heartuvg/public_html/host/owner"; $display_errors=true?> left out the path to /host/ But still getting the errors. I can see the main site, but not the admin panel. Still getting the smarty errors there. And the v4 folder is present in the "owner" directory and I looked and the file is there too. So it must be something else. Haven't heard the fat lady sing yet. Edited November 9, 2009 by homeearners Oops spoke too soon...not resolved yet. 0 Quote Link to comment Share on other sites More sharing options...
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