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What happend to assign a client to a ticket?


BryanB

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I upgraded to 4.1.1 and now it looks like the box to assign a support ticket to a client is gone. Why is this? I see that there is a way to enter the client ID number and it will assign the ticket to a client but this seems like a step backwards.. Now I have to go look up the client # and come back to the ticket and enter it.

 

Unless im missing something?

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  • WHMCS CEO

The client dropdown was left out intentionally. It soon starts to affect page loading when you have a number of clients and with the conversion to the customisable template (viewticket.tpl which is why it was changed) it's something that if really desired, you can just add to the template.

 

Matt

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  • 2 weeks later...

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